DLVR NA MT CO-OP, Regional Operations
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Job Description:
This position develops leaders within the Customer Support Services organization of the Johnson & Johnson Family of Companies to gain a working knowledge of Johnson & Johnson's Medtech customers, sales practices, supply chain logistics, distribution and transportation networks, revenue practices and team dynamics.
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Candidates will be part of a team. Co-Ops own a set of reports that they are required to distribute. They will build relationships and partner with internal partners to decrease costs and streamline processes. Co-Ops will collaborate with cross-functional and matrix team business partners, as well as trade customers on initiatives. Innovation, process improvement and teamwork are essential components of the position.
Upon mastery of the day-to-day business activities, demonstrated ability to identify and drive process improvements and consistent achievement of key organizational metrics, Co-Ops are able to apply Process Excellence (Six Sigma) methodology to lead projects from root cause analysis to solution implementation.
The day-to-day is as followed:
This role has direct interaction with our internal Regional Operation Team members daily. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements. Daily activities include:
Supports Regional Operations in the execution of schedule adjustments, identify opportunities for process improvements, and create strategies to keep consistency, simplicity, & accountability.
- Develop a strong working knowledge of various systems and applications used by Customer Support Services such as SAP, Genesys Cloud, Microsoft Excel and Microsoft Access.
- Manage the Daily Attendance records
- Create and distribute the daily attendance reports to all Regional Customer Support Supervisors
- Facilitate monthly Regional Operations Metrics and Action Planning (MAP) meetings, create the agenda, document meeting minutes of action items, and update and maintain the action item tracker
- Update and maintain the Regional Operations KPIs Dashboard Reformat Standard Operation Procedure (SOP) and Work Instruction (WI) updates for processes managed through Document Management System, truVault.
- Review all SOP and WI referenced and utilized for Co-op daily activities
- Identify those documents where updates are required and complete modifications for review and upload to the JJHCS truVault Document Portal
- Create any new SOPs or WIs as required
- Ensure smooth transition and full training for Co-op replacement
- Prepare access to vital systems and create updated Business Contact Lists
- Complete training of Co-op front fill, with replacement being ready to assume all responsibilities required to take over this position
- Update resume on professional achievement and development of tasks completed through the Co-op
- Be involved in as many co-op activities as possible at leadership and participant levels
- Get involved in community service and credo activities
- Completes required compliance/assigned training by required due date.
Qualifications
Related Experience includes:
- Enrolled in a bachelor's degree; field of study - business, communications preferred.
- Development and Goal Setting (Organization & Talent Development): Collaborates with supervisor to identify strengths and development areas and implement personal development plan. Accepts constructive feedback and participates in continuous learning.
- Flexibility and Innovation (Self-Awareness & Adaptability and Prudent Risk Taking): Demonstrates flexibility and implements innovative ways to enhance the way work is done.
- Planning and Organization (Big Picture Orientation with Attention to Detail): Organizes the workspace, prioritizes activities and manages time effectively to achieve goals.
- Problem Solving (Sense of Urgency, Intellectual Curiosity, and Prudent Risk Taking): Identifies and analyzes problems, issues and situations. Identifies solutions and follows through to assess progress and ensure positive results.
- Teamwork (Collaboration and Teaming): Builds professional relationships across functions and sites with internal and external partners and collaborates to achieve shared goals.
- Information and Technology (Intellectual Curiosity): Effectively uses job related information technology and tools to achieve results. Thorough working knowledge to utilize the appropriate systems to achieve business requirements.
Skills/Abilities:
- Business Acumen (Results and Performance Driven): Demonstrates an understanding of the supported franchises and business processes needed to achieve results. Understands relevant products and applies this knowledge to day-to-day responsibilities.
- Communications (Collaboration & Teaming): Effectively uses listening, verbal, and written skills to share information and achieve desired outcomes in a professional manner.
- Customer Focus (Results and Performance Driven): Demonstrates an understanding of the needs of the sales organization and of external customers to ensure field and customer satisfaction.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com.