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Job Description

You will be a member of the Oncology Patient Experience (Px) team, working closely with the PECS solutions teams - to develop, deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy.

The Director, Patient Experience Pan-Oncology (Px) Marketing, Pan-Oncology is responsible for shaping the patient services portfolio within a consolidated experience for the patient and the HCP that is communicated under one brand - J&J withMe. You will be accountable for driving patient and HCP awareness of the J&J withMe program and enabling enrollment and utilization. In partnership with the TA brand and franchise teams, you will help embed patient experience into the J&J Oncology narrative and promotional plans.

Day-to-day Responsibilities Include

Director, Patient Experience Pan-Oncology Marketing (PECS) works in service to our patients.

• Create and Execute Solution Strategy: Shape the patient services portfolio to continue to address patient and HCP unmet needs.

• Advance Equity in Healthcare: Uncover and address the needs of underserved populations for solution awareness and enrollment.

• Increase Awareness and Utilization of the J&J withMe program among patients and HCPs (field education and activation, search engine optimization, message integration in brand communication plans and relevant conferences/conventions).

• Support J&J withMe expansion across new product and indication launches across the Oncology portfolio

• Define metrics and reporting for the J&J withMe program in partnership with the Stat Team.

• Oversee compliant material development, with navigation through appropriate medical, regulatory, legal review processes.

• Orchestrate at scale. Lead cross-functional partners, brand partners and associated agency partners to identify interdependencies, solve project roadblocks and ensure flawless execution of associated deliverables.

• Manage project budget across internal cross-functional and external partners

• Train team members. Help lead training initiatives to ensure strong delivery of patient experience initiatives and J&J withMe across field teams and Brand partners

• Build a culture of learning, smart risk-taking, experimentation and trust

• Champion Diversity & Inclusion: Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force.

• Demonstrate Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short - you learn from it.

Qualifications

Qualifications



• A minimum of 10 years of healthcare business experience (EX: sales, marketing, payer/access experience, operations, supply chain, analytics) is required, of which 3 years demonstrated marketing and/or customer service experience.

• Bachelor's degree required; MBA or other related advanced degree preferred.

• Oncology experience preferred

• Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations is required

• Experience working across a matrixed organization is required

• Experience orchestrating a team to coordinate activities and build partnership is required.

• Travel. This position requires up to 25% domestic travel.

The anticipated base pay range for this position is $146,000 to $251,850.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation - up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.