We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

An important aspect of patient unmet need are access and affordability challenges that stand in the way of patients starting and staying on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with J&J Innovative Medicine therapies, to help overcome challenges to fulfillment, on-boarding and adherence.

The Associate Director, Patient Access & Affordability - Lifecycle Solutions will be responsible for driving program efficiency & transitioning programs for mature / established products and may also design & build access and affordability programs and processes for new products in the Innovative Medicine pipeline. You will be a member of the Patient Access and Affordability Solutions (PAAS) team, working closely with the Established Products Group (EPG) and the PECS patient experience pipeline team along with other patient solutions teams to prioritize patient needs, identify viable solutions, explore innovative partnerships, and define metrics of success ensuring that more patients can start and stay on therapy. This position is responsible for compliant operations of solutions supporting patients as they seek to start and stay on their prescribed treatment. Your work will provide a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment with minimal burden to office staff.

A Day in the Life

Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Day-to-day Responsibilities

The Associate Director, Patient Access & Affordability - Lifecycle Solutions will be responsible for driving program efficiency & transitioning programs for mature / established products and may also design & build access and affordability programs and processes for new products in the Innovative Medicine pipeline. Their day-to-day responsibilities include:

• Access & Affordability Strategy: Drive efficiency in program sunset for established products. Identify, design and build innovative access & affordability solutions for pipeline brands. Drive innovation across therapeutic areas by leveraging existing portfolio best practices.

• Collaborate: Partner with multiple vendors across IT, Patient Support Programs, and other external/internal partners to develop and execute solutions that can positively impact patient access and affordability experience.

• Customer-Centric Design Process: Create a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition, utilizing cutting edge financial and technology solutions.

• Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; effectively communicate and manage internal and external stakeholders to ensure successful delivery. Define and create efficient processes for mature established products for future business solutions.

• Program Operations & Compliance: Partner with suppliers in accordance with regulations & internal policy. This includes program approvals (legal, compliance, privacy), copy approval process, SOPs, training, and compliance planning. Facilitate program hand-off to other PAAS teams and/or the Established Product Group, as appropriate.

• Goal Setting: Define KPIs, operational metrics, and related goals for access and affordability program awareness and utilization to inform program implementation and monitoring post-launch.

• Advancing Equity in Healthcare: Uncovering and addressing the needs of underserved populations for access & affordability solution awareness and enrollment.

• Communications Planning: Utilize communication and training in support of access & affordability programs - influencing indirectly through brand patient and professional marketing teams. Communicate process changes and capabilities across the organization as needs permit.

• Culture: Support a culture of learning, smart risk-taking and experimentation

• Diversity & Inclusion: Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force.

• Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You feel energized to be part of a team that is building new programs and novel models to support patients. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short - you learn from it.

Qualifications

• Education and work experience. Bachelor's degree required
• A minimum of 7 years of healthcare business experience is required
• A minimum of 3 years of experience in the pharmaceutical industry and/or patient services preferred.
• Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred): Patient access, call center operations, healthcare patient experience, reimbursement strategy and operations experience, understanding of data and systems for payers, specialty pharmacy, providers, patients access vendors and financial support resources in the US market

• Ability to lead without direct authority and influence a diverse group of team members to inspire change in a matrixed organization is required; comfort working in "white space" preferred
• Applying an understanding of value-based healthcare economics, systems, payment and delivery models, and the roles of a health plan/PBM payer, provider and patients in reimbursement decisions and how they impact marketing, access and affordability preferred.
• Conceptual understanding of data platforms, flow of information and technology platforms to design and deliver compliant patient access & affordability programs preferred.
• Analytics translation with strong ability to interpret data and make informed projections/assertions to support a business strategy and metrics to assess success is preferred.
• Demonstrates conviction, proactivity and persistence when influencing others and overcoming resistance. Is agile and can adjust plans as priorities shift and maintains composure is required
• Communication. Strong verbal and written communication skills including the ability to simplify the complex, connect with an audience, and effectively use communication to influence and engage across all levels of the organization. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of stakeholders and colleagues.

• Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.

• Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Exhibits a growth mindset, embracing new challenges, taking smart risks, and persisting through adversity

• Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.

• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in a complex environment.

This position is based in Titusville, NJ and requires up to 25% domestic travel.

The anticipated base pay range for this position is 118000 to 203550.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation - up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability.