Associate Director, Patient Access and Affordability - Neuroscience
J&J Innovative Medicine is recruiting for an Associate Director, Patient Access and Affordability - Neuroscience, located in Titusville, New Jersey. At Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
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For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong.
An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson therapies, to help overcome challenges to fulfillment, on-boarding and adherence.
The Associate Director, Patient Access and Affordability Solutions (PAAS) will will lead patient support programs for the portfolio of Neuroscience products such as INVEGA® Long Acting Injectables and SPRAVATO® and will work closely with the Neuroscience Patient Experience (Px) team and other patient solutions teams to identify, co-create, and operationalize best in class solutions that optimize the patient journey post prescribing decision, ensuring that more patients can start and stay on therapy.
A Day in the Life
Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.
Day-to-day Responsibilities
The Associate Director, Patient Access and Affordability Solutions designs, develops & implements patient support initiatives, provides training to impacted teams and partners, and manages external partner relationship to deliver for best in class access & affordability solutions in service to patients.
Their day-to-day responsibilities include:
• Access & Affordability Strategy & Design: Identify, design and compliantly implement innovative solutions and shape the patient affordability services portfolio into a complete, inter-connected and digital experience for the patient, including clear communication, automation, & optimization.
• Collaborate: Partner with multiple vendors across Hub, IT, Patient Support Programs, and other external/internal partners to develop and execute solutions that can positively impact patient access and affordability experience.
• Customer-Centric Design Process: Create a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition utilizing cutting edge and modern technology solutions.
- Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; Identify solution enhancements including capabilities, training, technology, tools, and staffing and support sharing of best practices across the portfolio; effectively communicate and manage internal and external stakeholders to ensure successful delivery.
- Program Operations & Compliance: Support the program development & launch with partner suppliers in accordance with regulations & internal policy. This includes but is not limited to program approvals (legal, compliance, privacy), copy approval process, and training with vendors and internal stakeholder.
- Goal Setting: Define KPIs and establish metrics and goals for Hub productivity and affordability program awareness and utilization. Actively monitor program health, build and provide business reviews to key stakeholders, identify necessary optimizations.
- Training: Support training initiatives for our field-based Neuroscience Specialists and Field Reimbursement & Access Specialists to ensure strong understanding and ability to provide education related to patient affordability initiatives.
- Advancing Equity in Healthcare: Uncover and address the needs of underserved populations for affordability solution awareness and enrollment.
- Communications & Project Planning: Support the planning efforts for communications (targeting, messaging, creative, channels), vendor deliverables and training in support of access & affordability programs - influencing indirectly through IT, external vendors, brand patient and professional marketing teams.
- Culture: Support a culture of learning, smart risk-taking and experimentation
- Diversity & Inclusion: Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force.
- Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
About You
You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them, particularly in the Neuroscience therapeutic areas. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new programs. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short - you learn from it.
Qualifications
Education and work experience. Bachelor's degree required
- A minimum of 7 years of healthcare business experience is required
- A minimum of 3 years of experience in the pharmaceutical industry and/or patient services preferred.
- Experience in at least one of the areas below is required (a mix of experiences across several of these domains is preferred): Patient access, call center operations, healthcare patient experience, reimbursement strategy and operations experience, understanding of data and systems for payers, specialty pharmacy, providers, patients access vendors and financial support resources in the US market
- Ability to lead without direct authority and influence a diverse group of team members to inspire change in a matrixed organization is required; comfort working in "white space" preferred
- Applying an understanding of value-based healthcare economics, systems, payment and delivery models, and the roles of a health plan/PBM payer, provider and patients in reimbursement decisions and how they impact marketing, access and affordability preferred.
- Conceptual understanding of data platforms, flow of information and technology platforms to design and deliver compliant patient access & affordability programs preferred.
- Analytics translation with strong ability to interpret data and make informed projections/assertions to support a business strategy and metrics to assess success is preferred.
- Demonstrates conviction, proactivity and persistence when influencing others and overcoming resistance. Is agile and can adjust plans as priorities shift and maintains composure is required.
- Communication. Strong verbal and written communication skills including the ability to simplify the complex, connect with an audience, and effectively use communication to influence and engage across all levels of the organization. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of stakeholders and colleagues.
- Collaboration. Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
- Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction. Exhibits a growth mindset, embracing new challenges, taking smart risks, and persisting through adversity
- Accountability. Eager to set ambitious goals and take ownership for results. Proactive defining actions and following through.
- Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in a complex environment.
This position is based in Titusville, NJ and requires up to 25% domestic travel.
The anticipated base pay range for this position is $118,000 to $203,550.
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company's long-term incentive program.
- Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
- Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability.