Johnson & Johnson Innovative Medicine is searching for an Associate Director, AI & Advanced Analytics for Patient Support Services to lead the AI transformation roadmap for patient support services across our key Therapeutic Areas (TAs). The position will be located in our Titusville, NJ location with consideration to be located in Horsham, PA.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
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The Associate Director, AI & Advanced Analytics for Patient Support Services, will lead our AI driven transformation journey with a primary focus on elevating the patient solutions and experience through the strategic application of AI and advanced analytics for an outstanding, patient-focused fulfillment and adherence experience that delights the patients, improve care, and positions JJIM with a sustained competitive advantage.
To accomplish this, they will need the ability to influence decision making at senior levels while working collaboratively with teams across the JNJ IM organization.
Competencies:
- Hands - on (coding knowledge preferred) experience integrating and analyzing healthcare claims, electronic health records, lab results, specialty pharmacy, SDOH/consumer, and patient hub data for advanced analytics solutions- including for adherence & fulfillment effectiveness, patient journey mappings, and treatment pathways.
- Outstanding interpersonal relationship building and employee coaching skills and demonstrated ability to lead and develop a team.
- Ability to influence all levels of the global organization and engage across a broad range of business partners and functions.
- Track record of hands-on implementation of AI-driven initiatives within pharmaceutical industry, preferably in the patient support area.
- Expertise in predictive analytics and machine learning techniques (e.g. supervised, unsupervised, deep learning) and their real-world applications
- Intellectual curiosity and passion to learn new things and adaptability to shifting timelines and priorities
Key Responsibilities:
- Be the product owner and single point-of-contact for advanced analytics and AI/ML solutions supporting patient support services
- Lead day-to-day relationships and projects with leadership across PECS (Patient experience & customer solutions), SIA (Strategic Insights & Analytics), brand sales and marketing, Media Excellence, Advanced Analytics, Data Science & Engineering, and IT, among others, to shape and evolve the patient solution roadmap.
- Lead the partnership with HCC, privacy, and legal to ensure that compliance and appropriate patient confidentiality is at the core of all solutions.
- Lead identification and quantification of the most significant problems across the entire patient journey to support where/when/how to best intervene in helping patients start and stay on therapy.
- Lead the ongoing 'use case centric' evaluation of data sets and methodologies to improve predictive capabilities.
- Determine the impact of solutions & programs through leading and lagging indicators including establishing a measurement framework, and conducting A/B testing
- Advocate for change and foster progress in new ways of thinking regarding the role of advanced analytics and AI within patient support services
Qualifications
Experience:
- A minimum of 8 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required.
- A minimum of a bachelor's degree is required, Masters in Business, Business Analytics, Statistics highly preferred.
- Experience with handling budget responsibility of over $2M annually
Other:
- This position is based in Titusville, NJ with consideration to be in Horsham, PA and will require up to 15% domestic travel.
- The anticipated base pay range for this position is $135,000 to $232,300 USD.
- The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.
Johnson and Johnson is an Equal Opportunity Employer committed to a diverse workforce. Johnson and Johnson will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sex, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law. Johnson and Johnson maintains a drug-free workplace.
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