Counter Sales Associate

What you will do

This position is responsible for being a part of a team that Provides Excellent Customer Service while engaging with walk-In customers, taking customer orders over the phone or through email, looking up parts and supplies and quoting/invoicing orders. At times this position is responsible for assisting with other duties such as warranty support, shipping/receiving or related warehouse duties.

How you will do it

• Communicate daily with customers via e-mail, phone & face-to-face interaction.
• Research and resolve customer issues by providing unique solutions as well as providing customer assistance in locating and identifying replacement parts.
• Support customers and the Great Lakes Region by entering and organizing warranty documentation.
• Enter customer orders promptly with high accuracy.
• Promote and support sales promotions
• Follow-up with warranty department to ensure timely processing of warranty claims.
• Collaborate with regional sales team to deliver premier customer service to dealers.
• Provide same day responses to scheduled dates and backorder status of product.
• Research and process credit and return requests.
• Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
• Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
• Assist in warehouse when needed for shipping & receiving when volume is high.
• Other tasks may be assigned by management.

What we look for

Required Qualification:

• High School diploma or equivalent combined education and experience.
• Excellent customer service skills.
• Ability to work effectively in a high-volume fast-paced environment.
• Able to Multi-task effectively while prioritizing daily workflow
• Proficiency in a Windows operating environment, including email and Microsoft Office software.
• Strong interpersonal skills and decision-making abilities.
• Strong conflict resolution skills.
• Regular Attendance & Punctuality are vital to succeed.
• Be willing to become forklift certified.

Preferred Skills:

• 5+ years in customer service.
• HVAC knowledge a plus.
• Forklift experience a plus (Will Train)