At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
We're seeking a passionate and detail-oriented Client Service Specialist to join our team. In this role, you'll oversee the delivery of contracted services to our clients, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. You'll act as a trusted advisor to our clients, maintaining strong relationships while assisting with software and designation-related questions. If you're skilled in multi-tasking and problem-solving, and thrive in client-facing roles, we'd love to hear from you.
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Key Responsibilities
- Manage and ensure the successful delivery of contracted services, meeting or exceeding SLAs and KPIs.
- Build and maintain strong, day-to-day relationships with clients, serving as their primary point of contact.
- Collaborate with internal teams to ensure clear understanding of client needs and seamless service execution.
- Assist clients with general and in-depth questions regarding our software solutions and designations via phone, email or chat.
- Handle routine assignments and problem-solving using established procedures and best practices.
- 1+ years of professional experience in client services, account management, or a related field.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
- Excellent interpersonal skills, with the ability to exchange straightforward information, ask questions, and confirm understanding.
- A proactive mindset paired with a commitment to delivering superior client experiences.
- Familiarity with financial services or fintech environments.
- Experience with Microsoft Office tools
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.