About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
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The Product Operations Manager will play a crucial role in supporting the product management team by ensuring efficient and effective product operations. This role involves collaborating with cross-functional teams to optimize product processes, manage product data, and support the successful delivery of product initiatives.
Key Responsibilities:
- Collaborate with product managers, engineers, and other stakeholders to streamline product operations and improve efficiency.
- Manage and maintain product data, ensuring accuracy and consistency across all systems.
- Assist in the development and implementation of product and discovery processes and best practices, including documentation and training. Ensure that processes are consistent from team to team.
- Optimize Jira workflows to ensure efficient tracking and resolution of tasks, including setting up custom workflows, fields, and dashboards.
- Generate reports and dashboards in Jira to provide insights into project progress, team performance, and areas for improvement.
- Support the product management team in the planning and execution of product initiatives.
- Organize and facilitate quarterly prioritization meetings to review and publish the product roadmap, gather feedback, and align on strategic goals.
- Monitor and analyze product performance metrics to identify areas for improvement.
- Coordinate with marketing, sales, and customer support teams to ensure successful product launches and ongoing product support.
Qualifications:
- Bachelor's degree in Business, Operations, or a related field.
- 2+ years of experience in product operations, product management, or a related role in an agile environment.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Demonstrated experience with capacity planning, project forecasting, and management reporting.
- Proficiency in product management tools, including Jira and Confluence.
- Ability to manage multiple tasks and projects simultaneously.
- Detail-oriented with a focus on accuracy and quality.
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com.
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To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.