Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of the Position

As part of the Intuitive Human Factors team, the Senior Human Factors Engineer works closely with designers, clinical engineers, system and software engineers, technical product managers, regulatory affairs, and other important functional teams. The Senior Human Factors Engineer is a key contributor in informing and guiding development of new products, and ensuring that those products are feasible, viable and desirable.

As a member of new and sustaining product-development project teams, the Senor Human Factors Engineer drives as a key stakeholder within a creative and structured process to conduct user-centered design research, examine and characterize use-related risks, conduct usability testing of products prior to launch, and track and iterate on designs once projects are in the field. They have primary responsibility for evaluating product designs with end-user test participants, and to conduct qualitative research to gain a deep understanding of users, uses and use environments; examine and characterize usability considerations; conduct concept evaluations to realize the impact of design concepts on user workflow, behavior and performance; translate user needs into usability requirements; and develop new tools to measure UX and inform design.

Essential Job Duties

Research:

• Plan, collect and synthesize detailed insights on how users interact with Intuitive products through various techniques including interviews, simulations, direct observations, and task analyses.
• Support project-based and advanced longitudinal-research regarding cognitive/behavioral and ergonomic human factors topics.
• Perform all aspects of research studies including study design, instrument development, data collection (both desktop and in the field) and management, quantitative and qualitative data analysis, reporting and dissemination, and communication with partners.
• Create actionable insights for improving products and services based on results of internally and externally inspired research.
• Study and characterize usability considerations, including physical, cognitive, social and organizational aspects of human factors that influence performance while interacting with Intuitive products.
• Draft usability requirements.

Design:

• Contribute to workflow and user interface designs and negotiate design recommendations to mitigate use errors and improve usability.
• Develop usability requirements driving user interface design, training, and labeling.
• Assist creation and revision of user-interface requirements documents.
• Advocate highly and consistently for the clinical caregiver experience for safety and usability, with understanding of the nuance and balance of user/customer needs and business needs.

Collaborate:

• Drive the efforts required to create and update usability risk analyses for Intuitive Surgical products.
• Represent the Human Factors function on core teams for large projects.
• Coordinate human factors efforts across projects involving several sub-systems.
• Manage usability-engineering activities within development projects and provide schedules and status to technical product managers and engineering project managers.
• Mentor junior human factors engineers (e.g., interns and team colleagues), and others in organization in usability engineering methods and best practices, as well as Intuitive product development processes.
• Track usability findings from the field and support responses to field actions.

Qualifications

Required Skills and Experience

• Minimum Education: BS in Human Factors Engineering, Cognitive Psychology, Computer Science with human-computer interface (HCI) emphasis, Human Centered Design, or related field. MS highly preferred.
• Minimum of 8 years of related experience with a bachelor’s degree (in engineering); or 6 years and a master’s degree; or a relevant PhD with 3 years’ experience; or equivalent experience with human factors/biomedical devices.
• Experience in medical device or similar highly regulated industry is of significant value.
• Ability to conduct user research studies in diverse populations demonstrated by a portfolio of designing and executing research studies (ideally in Health Care).
• Ability to conduct traditional and rapid cycle evaluation of products (e.g., prototype testing, usability and user experience testing, and feasibility testing) within and beyond the lab (experimentally evaluating services, products, or tools in the field).
• Experience with data collection tools, e.g., Qualtrics.
• Ability to examine and synthesize large quantities of qualitative and quantitative data using QDA software and statistical software (e.g. NVivo, atlas.ti, SPSS/SAS/Stata/R).
• Excellent writing, verbal communication and presentation skills working within a highly statured communication environment using multiple communication channels (email, text, video conference, instant messaging platforms)
• Demonstrated ability to collaborate with and across various groups and levels of management within the organization, including other engineering groups, marketing, clinical engineering, and regulatory to solve complex usability issues involving detailed risk analysis.
• Ability to travel internationally, as well as domestically (up to 25%).

Required Education and Training

• Minimum Education: BS in Human Factors Engineering, Cognitive Psychology, Computer Science with human-computer interface (HCI) emphasis, Human Centered Design, or related field. MS highly preferred.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.