Strategic Leadership:

• Iterate and execute Bixal’s strategy to deliver offerings and solutions to-market comprising our Human Experience (HX) practice capabilities: Experience Research, User Experience Design, User Interface Design, Accessibility, Creative Services and Customer Experience (CX). 
• Provide thought leadership in HX and its practice capabilities, positioning Bixal as an industry leader in the government space, both domestically and internationally. 
• Collaborate with senior leadership to maintain and deepen integration of Human-Centered Design principles into all appropriate aspects of the organization. 
• Identify opportunities to apply lessons learned and best practices across domestic and international projects, fostering innovation and continuous improvement. 

Business Development:

• Drive business growth by identifying new opportunities to leverage HX in service of client needs, particularly within the federal government sector. 
• Collaborate with the business development team to craft compelling proposals and presentations that highlight Bixal’s HX-related capabilities. 
• Play a pivotal role in shaping Bixal's win strategies by leading the development of compelling technical win themes and solution readiness plans, ensuring our proposals stand out for their excellence. 
• Provide comprehensive support across all stages of opportunity pursuit, from qualification to capture strategy, fostering customer relationships, managing competitor dynamics, and providing effective team leadership throughout. 

UX/UI Design and Innovation:

• Oversee the Bixal teams' creation of wireframes, prototypes, and visual designs that meet user needs and business goals.
• Inspire innovation Bixal's in UX/UI design, staying abreast of emerging trends and technologies to enhance digital experiences.
• Oversee the Bixal teams' efforts to develop and implement customer experience strategies that align with client objectives and industry best practices.
• Oversee the Bixal teams' design of end-to-end customer journeys, ensuring a seamless and intuitive experience across all touchpoints.

Team Leadership and Development:

• Provide visionary leadership to the HX practice, fostering a culture of collaboration, creativity, and excellence.
• Mentor and develop team members, helping them grow their skills and advance their careers within the organization.
• Collaborate smoothly with other senior leaders across Bixal's business, leveraging the company's broad strengths for the benefit of customers in our markets.

Consulting:

• Engage with key stakeholders, including government officials and agency leaders, to understand their HX-related compliance targets, needs and aspirations, and position Bixal as a preferred partner. 
• Bridge the gap between people, processes and technology by adeptly understanding the customer's viewpoint and articulating this viewpoint in understandable language tailored for non-technical audiences, Mentor others in this skillset.
• Identify and select the most effective approaches to addressing client challenges in order to meet anticipated or actual acquisition requirements. 

Client Engagement and Relationship Management:

• Serve as a trusted advisor to clients, understanding their needs and objectives to deliver tailored project approaches.
• Build and maintain strong client relationships, ensuring high levels of satisfaction and repeat business.
• Establish quality assurance processes and standards to ensure the delivery of high-quality HX solutions.
• Monitor project performance and outcomes, identifying opportunities for continuous improvement and optimization.

Minimum Qualifications:

• Bachelor's degree in a relevant field (e.g., Design, Human-Computer Interaction, Business). Master’s degree preferred.     
• Proven experience in leading teams across Human Experience (HX) practice capability areas [Experience Research, User Experience Design, User Interface Design, Accessibility, Creative Services and Customer Experience (CX)] in a government contracting environment.
• Deep expertise in human-centered design principles, methodologies, and best practices.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders.