Strategic Leadership and Consulting:

• Develop and execute the vision and goals for the Human Experience practice in partnership with the Senior Vice President of Consulting Services.
• Advise clients on CX strategies and HCD principles that align with organizational goals and industry best practices.
• Lead delivery of HX consulting services to federal government clients and ensure smooth integration of human-centered design across all projects.
• Apply lessons learned and best practices across domestic and international projects to foster continuous improvement.
• Serve as a trusted advisor to clients, translating their needs into actionable strategies and solutions.
• Establish quality assurance processes and methodologies to maintain high standards in delivering HX solutions.

Business Developments and Growth:

• Collaborate with the business development team to identify and pursue new opportunities within the federal sector.
• Craft compelling proposals and presentations, integrating technical win themes and solution-readiness strategies.
• Provide comprehensive leadership throughout the opportunity pursuit process, including customer engagement, capture strategy, and proposal development.
• Leverage your professional network to forge new business opportunities and strategic partnerships

Innovation and Emerging Technologies:

• Explore and implement new technologies and methodologies to enhance customer and employee experiences.
• Drive innovation in UX/UI design by staying current with industry trends and fostering creative experimentation.
• Advocate for investment in research and development to keep Bixal at the forefront of HX and CX practices.
• Partner with stakeholders to co-create solutions that reflect diverse perspectives and enhance human-centered strategies.

Team Leadership and Development:

• Provide visionary leadership to HX teams, fostering a culture of collaboration, creativity, and excellence.
• Mentor and develop team members, supporting their career growth and professional development.
• Collaborate with other senior leaders to leverage Bixal’s strengths for the benefit of clients across sectors.
• Promote a customer-centric mindset throughout the organization, empowering teams to deliver exceptional results.

Consulting:

• Engage with key stakeholders, including government officials and agency leaders, to understand their HX-related compliance targets, needs and aspirations, and position Bixal as a preferred partner. 
• Bridge the gap between people, processes and technology by adeptly understanding the customer's viewpoint and articulating this viewpoint in understandable language tailored for non-technical audiences, Mentor others in this skillset.
• Identify and select the most effective approaches to addressing client challenges in order to meet anticipated or actual acquisition requirements. 

Minimum Qualifications:

• Bachelor’s degree in a relevant field (e.g., Design, Human-Computer Interaction, Business); Master’s degree preferred.
• At least 8 years of senior leadership experience, focusing on customer experience, human-centered design, or UX.
• Proven experience leading comprehensive CX strategies within government contracting and private sectors.
• Strong leadership skills with the ability to inspire, motivate, and develop diverse teams.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders.
• Expertise in HCD principles, data analytics, and driving innovation in digital experiences.
• Experience leveraging data analytics tools to monitor customer behavior and sentiment.