Overview
Position Summary:
Under the direction of the Director of Service, directs and manages the activities of all field engineering representatives within a service area. Provides appropriate service support to customers and internal departments of Werfen.
Responsibilities
Key Accountabilities:
- Develops plans, programs, budgets, and operating procedures for assigned service area.
- Provides customers with prompt and effective installation, maintenance and service support.
- Manages efficient scheduling and the allocation of human and capital resources.
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Selects, hires, develops, and evaluates field service representatives within the area.
Administers capital revenue and expense budgets incurred by subordinates.
Establishes work standards and measurements.
Monitors the technical reporting system.
Performs other duties as position requires
Budget Managed (if applicable):
- TBD
Internal Networking/Key Relationships:
- TBD based on departmental needs
Skills & Capabilities:
- Leadership, Oral and Written Communications, Developing Direct Reports and Others, Comfort Around Higher Management, Long-Range Planning
Qualifications
Min Knowledge & Experience Required for the Position:
- Bachelor's degree in engineering, a related technical discipline or business.
- Eight years of customer service experience, to include five years in a managerial capacity.
International Mobility: Required:
- No
Travel Requirements:
- 75% of time