• Consolidate , Review and provide location inputs IN ORDER TO ensure location inputs are taken into account
• Consolidate and Review the results and present the same to the service owner team IN ORDER TO complete a successful evaluation by operations team.
• Take part in the vendor evaluation process. Consolidate and present the results IN ORDER TO assist the vendor/product evaluation process and/or to assist the service owner in deployment planning
• Review the relevant metrics and Provide location specific inputs to service team IN ORDER TO account for the same while defining the monitoring and reporting framework
• Consolidate, review and Handle escalations and intervene IN ORDER TO ensure timely delivery of materials as per agreed SLA
• Contribute with location inputs IN ORDER TO ensure compliance
• Provide Location inputs IN ORDER TO ensure scalability and location growth plans are considered in the planning and budget plans.
• Consolidate and Review inputs and contribute towards identifying new service lines IN ORDER TO assist service owner in designing a scalable and robust architecture
• Responsible for initiating the action plan post review of capacity matrix for Services and IT Infrastructure. Service owner to factor the service upgrade plan. Initiate necessary triggers/action plan based on threshold limits set in measurement index.
• Review, Analyze and set the action plan to adhere to SLAs defined. Review, direct and ensure SLA compliance across the region IN ORDER TO ensure Approved SLA Process covering all services and meet the approved target.
• Manage and maintain the relationship. Define the scope of service contract, UPC and asses the expense associated with the service. IN ORDER TO ensure committed SLA are backed by the backend agreements from the Suppliers.
• Responsible to manage the service in cost effective way. Manage and main the service management within the projected financial projections. IN ORDER TO ensure expenses within the approved budgets.
• Review and enforce control mechanisms for ITIL control process. Review CMDB compliance on periodic basis with corporate asset management system. IN ORDER TO Ensure definition, approval and comlice of the process
• Review and Analyze the service metrics. Present in quarterly review with department/unit head. Initiate the action plan based on feedback and follow up till closure.
• Adhere to process compliance as prescribed in relevant documents(E.g.: Phoenix plan) and MSAs IN ORDER TO ensure that communication requirements with the stakeholders are met
• Review the compliance level with Manager and take action to ensure compliance or track progress towards compliance
• Regular reviews to Ensure software all software obtained are captured in relevant inventory & management systems, and initiate appropriate action on variance in order to ensure Software management Policy , process adherence & compliance
• Consolidate and Review all relevant metrics with Managers IN ORDER TO ensure compliance. Provide inputs to the processes IN ORDER TO improve the quality of the service deliverables
• Perform Periodic reviews and Ensure process compliance IN ORDER TO ensure the required compliance level.Actionise and close the observations or NCs as observed by the Auditors in a timely manner.
• Perform periodic reviews and ensure process compliance IN ORDER TO ensure that compliance levels are met with as specified in the client MSAActionise and close the observations or NCs as observed by the Auditors in a timely mannerTake part in all certification audits IN ORDER TO ensure that the compliance levels are met with to satisfy the certification criteria as specified in the standardActionise and close the observations or NCs as observed by the Auditors as per the timelines committed to the auditors.