Observability Analyst

We're looking for a true visionary who can think strategically and help shape the future of our services. Your expertise in building trusted relationships with customers and partnering with them for success will be instrumental in driving our growth.

As an Observability Analyst, you'll have the unique opportunity to work on end-to-end services, spanning customer sites and platforms. Collaboration and proactivity are key as you work alongside a talented team of professionals, eager to make a difference. You'll embrace an entrepreneurial mindset, taking ownership of your responsibilities and constantly seeking innovative solutions.

With an unwavering focus on quality, robustness, and security, you'll be a driving force in implementing cutting-edge tools that enhance our operations, improve reliability, and gather valuable feedback on our platforms. Your ability to identify and mitigate common operational issues will play a crucial role in delivering seamless experiences to our customers.

If you're passionate about pushing the boundaries of technology, thrive in a collaborative environment, and are motivated by the opportunity to shape the future of reliability engineering, then we want to hear from you. Join our team and be part of a dynamic and forward-thinking organization that values innovation and excellence in everything we do.

Main responsibilities:

Implementation and management of observability tools:

• Configure, manage, and optimize the use of Dynatrace for application, infrastructure, and network monitoring.
• Design and maintain custom dashboards, alerts, and metrics relevant to business needs.

Performance Analysis:

• Monitor the performance of applications and systems, identifying bottlenecks and potential problems.
• Perform detailed analysis to detect anomalies, failures, and usage trends, using advanced Dynatrace capabilities such as trace and dependency analysis.

Troubleshooting:

• Provide proactive and reactive diagnostics for incidents related to application and system performance.
• Work collaboratively with development, infrastructure, and support teams to implement solutions.

Continuous improvement and automation:

• Automate monitoring and alerting processes to minimize manual intervention and improve operational efficiency.
• Identify opportunities to optimize the use of Dynatrace and other observability tools.

Training and support:

• Provide training to internal teams on the use of Dynatrace and observability best practices.
• Serve as the primary point of contact for issues related to the monitoring platform.

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Observability Analyst at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Education:

• Bachelor's degree in Systems Engineering, Computer Science, or related areas.

Experience:

• 3+ years of experience in application, infrastructure, and network monitoring.
• 2+ years of specific experience working with Dynatrace in enterprise environments.

Technical Skills:

• Experience in advanced Dynatrace implementation and configuration, including full-stack monitoring, distributed traceability, and problem analysis.
• Knowledge of APM (Application Performance Monitoring) concepts, metrics, logs and traces.
• Familiarity with container technologies (Docker, Kubernetes) and microservices-based architectures.
• Experience working with languages and frameworks such as Java, .NET, Node.js, or Python.
• Knowledge of complementary observability tools such as Prometheus, Grafana, Splunk or Elastic Stack.
• Experience integrating Dynatrace with DevOps tools (CI/CD, Jenkins, Git).

Desirable certifications:

• Dynatrace Associate Certification (o superior).
• AWS/Azure/Google Cloud certifications in monitoring or DevOps.

Soft skills:

• Excellent analytical and problem-solving skills.
• Ability to prioritize tasks and work under pressure in dynamic environments.
• Ability to communicate technical findings effectively to non-technical audiences.

Language:

• Intermediate-advanced English (B2+), able to interact with international teams and document in this language.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.