• Excellent written and oral communication skills in German and English.
• Experience in Scripting languages like powershell

Technical skills (Required - Nice to have)
• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication

Language skills needed
English, German mandatory (B1/B2 Proficiency)

People skills
• Client management
• Team co-ordination

Soft skills
• Create deep client impact
• Execution excellence

Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
• As a team member you will be handling Incidents and resolve within SLA
• Act as a SME in SCCM client troubleshooting, windows client patch deployment and remediation.
• Be a part of the team who operates aligned to global time i.e 24x7
• Involve in problem management sessions.
• Must contribute to the changes w.r.t OS, windows client patching.
• Coordinate with other teams for Incident resolution and Project Implementations
• Coordinate with the team in daily calls, weekly calls etc.
• Monitor the status of incidents, changes daily, weekly by using the internal tools
• Work with customers incase of new OS releases, testing /UAT from other sites.
• Work with the shift leads to excel in the operations
• Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
• Implement Service improvement and involve in the transformation initiatives
• Use PowerShell scripts fo automating daily tasks.
• Monitor SCCM environment by logging in across APAC,EMEA and LATAM
• Should be able to read, understand various SCCM logs as per the issues.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.