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ServiceNow Architect

AT Infosys
Infosys

ServiceNow Architect

Calgary, Canada

Infosys is seeking a ServiceNow Architect. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

  • Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of Information Technology experience.
  • Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualification:

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  • ServiceNow GRC, SecOps, ITBM (SPM), SAM, HAM, FSM, VRM (VENDOR RISK MANAGEMNT)/TPRM, IH, and Integrations using EBonding.
  • Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified.
  • Expert Proficiency of working with ServiceNow platform for Global Customers
  • Design Frameworks and Methodologies; Non-Functional Requirements
  • Architecture definition, design, and development tools
  • Scripting, Solutioning
  • Experience in running operations with ITIL processes / ITIL certified.
  • Excellent Analytical and troubleshooting skill.
  • Excellent in Verbal, written communication.
  • Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
  • Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
  • Experienced in running operations following ITIL processes.
  • Experienced in writing RFPs solutions and presentations during client visits.
  • Experience with leading a geographically separated customers and onshore/offshore teams.
  • Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
  • Hands on experience on ServiceNow Security operations Vulnerability Response, Vendor Risk Management, Field Service Management, Governance and Compliance.
  • Hands on experience on ITBM, SAM, HAM, VRM, FSM, GRC and SecOps modules.
  • Develop, test, and deploy GRC enhancements/ feature requests as required by the business.
  • Support current Policy and Compliance, Risk Management and Vendor Risk Management configurations and business processes.
  • Should have worked extensively on ServiceNow Integrations with other external systems.
  • Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment.
  • Must have working experience Agile environment.
  • Experience in CMDB, Discovery and integration with other external modules.
  • ServiceNow implementation experience in Security operation - Vulnerability Response, Configuration Compliance.
  • Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset - not limited to) will be an added advantage.
  • Working experience in implementation of catalog items and record producers.
  • Working experience in configuring Vulnerability response applications and integration with one of vulnerability scanner tool
  • Configuration/Customization of the Service Now system, including creating workflows or flows.
  • Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
  • Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).
  • Hands-on experience developing using JavaScript.
  • Hands-on experience working with relational databases.
  • Hands-on experience with web UI development and Service Portal technologies that include HTML, CSS, and Angular JS.
  • Service Now Certified Application Developer is an Advantage
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Extensive travel may be required as per client and project needs.

Client-provided location(s): Calgary, AB, Canada
Job ID: Infosys-125190BR
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
  • Financial and Retirement

    • 401(K)
    • Relocation Assistance
  • Professional Development

    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)