• Define the architecture and roadmap of ServiceNow's CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service operations.
• Establish architecture standards, provide guidance, and conduct code/functional reviews to the project team on the technical design format and content.
• Design, test, and implement solutions that fit the needs of the business.
• Drive corporate alignment and architect Network/IT service mapping framework based on CMDB and CSDM industry-standards.
• Participate as a member of an IT technical team.
• Perform basic analysis of functional or service requirements.
• Implement end-user or enterprise infrastructure or services as prepared by more senior engineers.
• Provide end user and routine or basic support of enterprise platforms and services.
• Monitor the environment and resolves issues utilizing available knowledge reference documentation.
• Oversee production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation
• Candidates authorized to work for any employer in the [United States/Canada] without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
• Experience in administering ServiceNow applications, including application design, source code You will provide your expert recommendations on proposed implementations, architect new ServiceNow service management systems and processes.
• Work with application teams globally to ensure their data is accurate and is continuously being updated and/or maintained
• ServiceNow working knowledge and experience in implementing ServiceNow solutions for: ITSM, CSM, CMDB, CSDM, Discovery, Integration Hub, portals & workflows
• Strong capabilities to define the solution foundation and building blocks, conforming to ServiceNow standards and best practices, majorly in ITSM, CMDB, SAM/HAM and Service Catalog/Portal applications; based on Business need and translate into business, functional and technical requirements.
• Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way.
• Experience and desire to work in a Global delivery environment.
• Should be able to Work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes.
• Support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.