Infosys is seeking a ServiceNow Architect. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• We are seeking a skilled and experienced ServiceNow ITOM and CMDB Developer to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB) solutions. As a ServiceNow ITOM and CMDB Developer, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM and CMDB processes within our organization.
• Responsibilities:
• Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM and CMDB solutions.
• Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
• Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
• Integrate ServiceNow with other internal and external data sources.
• Collaborate with cross-functional teams to define and implement ITOM and CMDB good practices, ensuring alignment with industry standards and ITIL processes.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITOM/CMDB-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work environment.
• Bachelor's degree in computer science, Information Technology, or a related field.
• 7-10 years of experience as a ServiceNow Developer, with a focus on ITOM and CMDB.
• Strong expertise in ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
• Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
• Experience with ServiceNow integrations.
• Familiarity with ITIL processes and best practices related to ITOM and CMDB.
• Excellent problem-solving skills and ability to troubleshoot technical issues independently.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and technical teams.
• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable.
• Experience with Agile development methodologies is a plus.