Infosys is seeking a ServiceNow Architect. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• ServiceNow GRC, SecOps, ITBM (SPM), SAM, HAM, FSM, VRM (VENDOR RISK MANAGEMNT)/TPRM, IH, and Integrations using EBonding.
• Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified.
• Expert Proficiency of working with ServiceNow platform for Global Customers
• Design Frameworks and Methodologies; Non-Functional Requirements
• Architecture definition, design, and development tools
• Scripting, Solutioning
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams.
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
• Hands on experience on ServiceNow Security operations Vulnerability Response, Vendor Risk Management, Field Service Management, Governance and Compliance.
• Hands on experience on ITBM, SAM, HAM, VRM, FSM, GRC and SecOps modules.
• Develop, test, and deploy GRC enhancements/ feature requests as required by the business.
• Support current Policy and Compliance, Risk Management and Vendor Risk Management configurations and business processes.
• Should have worked extensively on ServiceNow Integrations with other external systems.
• Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment.
• Must have working experience Agile environment.
• Experience in CMDB, Discovery and integration with other external modules.
• ServiceNow implementation experience in Security operation - Vulnerability Response, Configuration Compliance.
• Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset - not limited to) will be an added advantage.
• Working experience in implementation of catalog items and record producers.
• Working experience in configuring Vulnerability response applications and integration with one of vulnerability scanner tool
• Configuration/Customization of the Service Now system, including creating workflows or flows.
• Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
• Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).
• Hands-on experience developing using JavaScript.
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development and Service Portal technologies that include HTML, CSS, and Angular JS.
• Service Now Certified Application Developer is an Advantage