Senior Process Associate - Administrative Mail Services

The primary responsibilities are scanning & indexing multiple client's payments, paperwork etc., as well as client requests received via email. You will develop and maintain an understanding of incoming service request forms and monitor client email accounts. This role supports team lead with a variety of tasks related to all company client administrative processes. Responsible for confidential and time sensitive material. Monday through Friday, between the hours of 8:00 AM to 5:00 PM ET.

Location for this position is Atlanta, GA

Qualifications:

Required

• High School Diploma or GED Equivalent.
• At least 2 years of experience as related to the job description below

Preferred

• Intermediate level of experience with Microsoft Outlook, Excel, and Word
• Database/Electronic Document Storage Experience.
• Lockbox Experience is a plus
• Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities for this role.
• Excellent service orientation and work ethic
• Must be able to multitask
• Must be able to lift 10lbs
• Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities for this role.
• Must be committed to protecting client confidential information
• Must be able to work independently with minimal direction
• Excellent interpersonal skills, internal and external client facing
• Strong organization and communication skills (written and verbal)
• Team Player willing to go above and beyond

Responsibilities:

• Sort & separate multiple client's USPS, FedEx & UPS daily mail
• Scan & Index multiple client's payments, paperwork etc.
• Scan & Index client requests received via email
• Understanding/Interpreting incoming Insurance Request forms
• Monitoring Client Email Accounts

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys McCamish Systems, ( http://www.infosysbpo.com/mccamish ) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. ( www.infosysbpo.com ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995. It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPO clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

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