Senior Operations Manager

Senior Operations Manager

Responsibilities

• Manages relationships with telecom vendors and service providers, negotiating contracts, ensuring service level agreements (SLAs) are met, and resolving issues effectively.
• Handle complex telecommunications invoices and complex vendor issues for clients.
• Assist with new project setup to include billing.
• Approve $5000 and above invoices processed for clients per month, which is approx. $2 Mn as per volume and $1.1 Mn for wireless.
• Engage in daily training sessions with new team members, providing comprehensive instruction on various aspects of mobility services. Additionally, collaborated with the team on Unified Communications as a Service (UCaaS) initiatives, while also assisting new team members in landline services (i.e., ports, CSR's, remote call forwarding, etc.)
• Focuses on landline services, handling billing, disconnects, troubleshooting, orders, and inventory clean-up.
• Receive & process requests from Regional Managers for Telecom related goods and services and ensure that the appropriate internal paperwork is provided.
• Review bids and quotes, using working knowledge of the contracting process.
• Develop appropriate purchase order(s) for either Telecom related goods or services.
• Ensure the proper delivery of the purchased goods and services.
• Provide research support for sources of supply, quotation, purchase order issuance, delivery and invoice reconciliation as requested.
• Assist with Accounts and Integration ISP Consolidation - Network/WAN accounts.
• Assist with Carrier AVPNs disconnects of office consolidations and moves.
• Assist Network team with creating Purchase Orders.
• Work with Lead Global Network Management to learn all aspects of the Data Network Integration.

Basic Qualifications:

• Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 9 years of experience related to the job description.

Preferred Qualifications:

• In-depth knowledge and expertise in various telecommunications systems, including voice, data, and video networks, PBX systems, VoIP, unified communications, and wireless technologies.
• Strong project management skills, including planning, organizing, and overseeing telecommunications projects from initiation to completion, while adhering to timelines, budgets, and quality standards.
• Proficiency in identifying and resolving telecommunications issues and network disruptions, employing analytical and troubleshooting skills to maintain uninterrupted services, creates and manages telecommunications budgets, analyzing cost-saving opportunities, and optimizing telecommunications expenses without compromising service quality.
• In-depth knowledge of the ordering procedures, troubleshooting protocols, and billing systems of major US and international Carriers. Familiarity with their respective portals and tools

About U s :
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents, with 57,908 employees from 124 nationalities, as of June, 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.