Role Title: Senior Operations Manager (Accounts Receivable)
Role Designation: Senior Operations Manager
Reporting Manager: Head of F&A Transactional Services
Job Level: 5
Location: Rubery, Birmingham
About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 45 delivery centers in 16 countries spread across 6 continents, with 58,000+ employees from over 111 nationalities, as of June 2024.
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Key Responsibilities & Deliverables: • Lead the Accounts Receivable team to maximise on Monthly Cash Collected performance whilst continuously improving aged debt positioning that strives for world-class collection metrics •
Lead continuous improvement collection strategies across diverse client sectors by utilizing technology automation solutions to drive efficiencies •
Manage the monthly Cash Target setting procedure through structured client engagement to ensure timely communication each period •
Develop a robust relationship with the Finance Leadership team and their respective teams, to ensure transparent communication surrounding debt and collection performance •
Ensuring focus is maintained in key areas including cash collection and debtor days ensuring there is no slippage during a time of significant change
• Ensure cash received is accurately posted on a timely basis utilizing automated matching technology capabilities • Establish clear objectives whilst conducting regular 1-1s and performance evaluations •
Lead Accounts Receivable change initiatives whilst maintaining team morale, engagement and operational excellence Essential Criteria: •
Proven Transformation experience •
Track record in process improvement through technology implementation •
Excellent communication skills
Job Description Internal Core Competencies:
Key Indicators:
Customer Orientation:
• Service orientation
• Responsiveness Analytical Ability:
• Problem Solving High Impact Communication:
• Clarity in communication, grammar & sentence constructions Learning & Innovation:
• Openness to new ideas
• Learning Orientation