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Process Executive - Customer Service Representative

AT Infosys
Infosys

Process Executive - Customer Service Representative

Athlone, Ireland

Process Executive Customer Service Reports to Team Leader Location Waterford/ Wexford/ Clonmel Role Type 12-month fixed term full time (40 hours) Language Support English Business hours Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm 0 Team Leader Key Responsibilities:

  • You will be front line support for our clients to handle customer queries across a broad range of customer service and billing queries.
  • Use the systems and tools available to effectively handle customer queries.
  • Maintain a high level of first call resolution and quality assurance.
  • Use questioning and listening skills to make a judgment on the best solution or action to a customer's query.
  • Be proactive and proficient in promoting products, services and solutions at all times.
  • Deliver outstanding performance by consistently striving to exceed agreed targets.
  • Have a strong and detailed focus on performance whilst at the same time working within a team environment.
  • Contribute to overall team performance within your specialised department
  • Perform all duties in an efficient, professional and courteous manner
  • Compliant on all company policies and procedures
Skills, experience, qualifications and attributes required:

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  • Fluency in written and spoken English
  • Customer focused
  • Team Player
  • Strong Computer Skills
The prospective candidate should be able to demonstrate the following competencies:
  • Working Collaboratively
  • Influencing and Persuading
  • Results/Target Driven
  • Customer Focus
  • Problem Solving
  • Decision Making
  • Analytical Ability
  • Interest in smart phone technology or broadband
  • Want to have a positive impact on the standard of customer service and overall business goals

The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.

Client-provided location(s): Ireland
Job ID: Infosys-122847BR
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
  • Financial and Retirement

    • 401(K)
    • Relocation Assistance
  • Professional Development

    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)