Process Executive Customer Service Reports to Team Leader Location Waterford Role Type 12-month fixed term full time (20 hours) Language Support English Business hours Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm 0 Team Leader Key Responsibilities:

• You will be front line support for our clients to handle customer queries across a broad range of customer service and billing queries.
• Use the systems and tools available to effectively handle customer queries.
• Maintain a high level of first call resolution and quality assurance.
• Use questioning and listening skills to make a judgment on the best solution or action to a customer's query.
• Be proactive and proficient in promoting products, services and solutions at all times.
• Deliver outstanding performance by consistently striving to exceed agreed targets.
• Have a strong and detailed focus on performance whilst at the same time working within a team environment.
• Contribute to overall team performance within your specialised department
• Perform all duties in an efficient, professional and courteous manner
• Compliant on all company policies and procedures

Skills, experience, qualifications and attributes required:

• Fluency in written and spoken English
• Customer focused
• Team Player
• Strong Computer Skills

The prospective candidate should be able to demonstrate the following competencies:

• Working Collaboratively
• Influencing and Persuading
• Results/Target Driven
• Customer Focus
• Problem Solving
• Decision Making
• Analytical Ability

• Interest in smart phone technology or broadband
• Want to have a positive impact on the standard of customer service and overall business goals

The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.