Infosys is seeking an Oracle Field Service Cloud Principal Consultant . The role is required to work with business and IT teams at a customer's organization to lead the implementation of the Field Service solution. Candidate will be responsible for owning and ensuring the implementation within schedule. Candidate must have an understanding of Call Center & Field Service operations along with th e key operational metrics and performance indicators used to manage a Customer Service environment is a requirement.
Required Qualifications:
- At least 11+ years of Relevant Information Technology experience
- Candidate must be located within commuting distance of Columbus, Ohio, Hartford, CT., Indianapolis, IN., Phoenix, AZ., Providence, RI., Raleigh, NC. or Richardson, TX. or be willing to relocate to one of the areas. This position may require travel in the US.
- Bachelor's Degree or foreign equivalent, will consider work experience in lieu of a degree
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Candidate must have 6+ years of relevant experience in implementing Oracle Field Service cloud.
- Strong technology skills in Oracle Field Service Cloud
- Strong domain and process knowledge of Service & Field Service
- Ability to engage with different stakeholders, understand the core functional requirements, analyze the customer service and field service processes, and deliver an Oracle Field Service cloud-based solution.
- Ability to facilitate solution design sessions that evaluate potential design options, and balance business requirements against the program scope and timelines .
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- Candidates with Oracle Certification in Oracle Field Service Cloud will be preferred
- Experience in other Service and Field Service Technologies like Oracle EBS Field Service or Siebel Field Service is desirable.
- Should have fluent communication skills, must have worked in Client facing roles
- Able to work in a fast-paced environment with a diverse group of people
The job may entail travel to client sites. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.