Roles and Responsibilities
Ensures all company software and hardware, such as computer monitors and printers, perform at a high level, implementing fixes and upgrades when needed.

Major Duties and Responsibilities

• Day to day support and administration of Active Directory, Exchange, Microsoft 365, Processing New starters/leavers.)
• Support the team with local network issues and troubleshooting. (Cable patching, connectivity)
• PC and laptop builds including using SCCM.
• General support of End User devices and accounts.
• Provide support during Team projects (Windows Upgrades, Hardware Refresh.
• Change control - ensuring procedures are followed for all I.T. changes.
• Liaison and coordination with I.T.Shared Services on: Any related central issues and the set-up of new devices/infrastructure needing access to shared systems.
• Mobile device management using Intune, to include provisioning, account and, hardware tracking.
• Monitor the helpdesk queue and ensure a prompt resolution for any issues and requests (all sites), ensuring recording of ad-hoc/emergency tasks on the helpdesk system.
• Action requests from Cyber security team to maintain strict security restrictions.
• To effectively manage the expectations of key customers at all times.
• Network support and troubleshooting. (Cable patching, connectivity)
• Application patching and deployment

• Ability to develop and adhere to best practice/process/policy.
  Customer service focus
• Windows Operating Systems
• MS Office applications
• Exchange Admin
• General networking
• Desktop hardware
• General security methodologies
• EUC technologies like but not limited to SCCM,Intune,PowerShell scripting,Mobile device management,M365 and Entra ID Administration
• Group Policy Management
• End user computing device patching
• Microsoft Certifications preferred.