• At least 4 years of Information Technology experience
• At least 4 years of experience in the following:
• IT Service Management and Transformation Services Practice
• ServiceNow experience which involves design, implementation and management, good understanding of ITIL processes for application
• Client interaction and Project Delivery handling while maintaining a high degree of customer relationship and satisfaction
• Project Management providing consulting services to the client
• Integration of ServiceNow with other Applications & toolsets
• Customer Service Management, Portal Development, Internationalization.
• Should be proficient in ServiceNow domain and how to write and manipulate objects in ServiceNow (both Server side and Client side) with 6+ years of experience.
• Service Catalog and building workflows/record producers.
• CMDB module.
• Good experience in writing Business Rules, Script Includes and other Server Side components.
• Writing highly performant Web Applications and an eye for detail.
• Performing test code written on ServiceNow platform
• Provide support to Implement ServiceNow Projects
• Liaison between the client and functional/technical teams
• Advocate the use of Agile Implementation to simplify the delivery of ServiceNow Projects with different clients.
• Conduct Workshops and project meetings
• Develop and maintain a Project Plan and Integrated Schedule in support of assigned capability
• Include manpower resources, estimate cost, and all applicable interdependencies
• Create, review and update documents and matrices, and provide status reports - Develop charts, tables, graphs, and diagrams that identify trends to assist in the analysis of capability problems
• Analyze the organization and design of business functions and operations in order to assess business models and their integration with technology
• Understand business process management and business requirements of the customers and translate them to specific technology requirements
• Analyze and document the business models and requirements, and work with project teams to enable business through process and technology implementations
• Evaluate the information gathered through workshops and surveys, business process description, and task analysis
• Document and analyze the required information and data
• Effectively communicate with internal teams and external clients to deliver functional requirements, and interface designs
• Create and modify workflows
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment, interact effectively with all levels of Management, Strong Vendor Relationship Management, and work independently in a team-oriented environment
• Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience
• Team Leading and/or management, including team planning, prioritizing & goal setting
• Hands-on experience with: Service Portal development, Java Scripting, and Angular JS is an added advantage
• Certified ServiceNow Administrator is a plus
• Certified Implementation Specialist is a benefit
• ITIL V3 Foundation is a perk
• Good understanding of key ITIL or functional domain concepts and their business applicability
• Experienced working with ITIL processes or one of the functional domains such as: Operations Management, HR Services, Security Operations, Customer Service Management is an added advantage
• Project Management experience working with team of functional analysts is a plus
• Experience working with any Service Management tools such as: Remedy, CA Service Desk such as: ITIL/PMP/Agile/Scrum certifications is a plus
• Any industry leading Service Management or Domain certifications is a benefit