Principal - Commercial Insurance - Business Consulting
About the Role:
Infosys Consulting is seeking an experienced Principal Business Consultant to partner and manage our various Insurance (Property & Casualty, Specialty Lines, Reinsurance) Carriers and Brokerage clients. Strong experience in managing consulting engagements and advising clients - Strategy, roadmap, business case development, business process improvements across any part of the insurance value chain (New Business & Underwriting, Sales and Distribution, Policy Administration and Servicing, Billing & Collection, Contact Center, Claims, etc.) is strongly preferred, with a team of consultants. This requires travel, working onsite, depending on where the client is located. Qualified applicants are encouraged to apply.
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Responsibilities:
The applicant should have experience in advising commercial lines Carriers and Brokerage client executives, both business and IT, and experience leading teams for digital transformation, platform modernization programs, product development and internal/external consulting engagements. Applicant should have some of the following experiences in the commercial lines industry:
- Products - ISO Products, Commercial Auto, General Liability, Business Owner's Policy, Multiperil Packaged Products, Workers Compensation, Admitted and Surplus lines.
- Functional Areas - Product Development, Agency Management, Underwriting, Loss Control, Policy Servicing, Claims, TPA, and Advisor services.
- Digital transformation programs or modernization programs.
- Program and Project Management of various initiatives in the Commercial Insurance and Brokerage space
- Platform implementations, legacy transformation, and digitization of services across the commercial lines value chain.
- Business operations in problem identification, analysis, and recommendation - analysis of current state, root cause analysis, developing insights, identifying solutions, and designing future state.
- Business process optimization, re-engineering and applying AI and Automation to streamline
- Commercial lines platforms like Guidewire, Duck Creek and/or other modern commercial lines platforms.
- Bachelor's degree or foreign equivalent required.
- MBA or equivalent advanced degree, Industry-related certification preferred.
- Minimum of 10 years of relevant work experience with 5 years of experience in comparable consulting services.
- Strategic mindset and the ability to lead and develop other project managers.
- Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
- Act as a liaison and spokesperson for the program.
- Excellent relationship-building abilities.
- Ability to identify program risk and develop mitigation strategies, have program level financial acumen.
- Ability to collaborate with resources in global delivery model.
- Experience in leading programs using Agile and/or hybrid methodologies.
- Client Relationship and Development: Represents Infosys to client - leads team's interactions with client. Routinely and effectively handles senior client interactions, including problems and escalations. Builds and maintains client relationships that can be leveraged to sell additional Infosys work.
- Client Delivery: Manages complex client delivery programs. Responds well to delivery challenges. Anticipates client needs and finds solutions.
- Value and Expertise: Establishes clear platform and builds out knowledge, IP and team to deliver platform offerings. Mentors and teaches others in platform area. Establishes national-level reputation as internal expert in platform area.
- People Development and Learning: Coaches project team members and counselees on both soft and hard skills. Adjusts style and approach to get the most out of each individual. Identifies and addresses training and development needs of project team members and counselees. Supports delivery of formal and informal training programs; actively engages in developing and delivering training.
- Leadership and Firm Development: Demonstrates excellent project leadership. Sets objectives, monitors performance, provides feedback. Balances firm and team member priorities. Leads innovation for project or practice. Identifies opportunities, leads design and realization, improves delivery or offerings. Plays key role in practice or firm-level initiatives and leadership activities. Plays a key role in practice or firm-building activities. Takes bottom-line responsibility for firm building deliverables or activities.
- Travel to client sites and for practice work efforts is required on a regular basis.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
This job description may not cover or contain a comprehensive listing of all activities, duties and responsibilities that are required of the employee.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off