Technical skills
(Required - Must have)
- 5 years' experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function
- Office 365
- Must have knowledge of PC hardware architecture
- Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
- Must have knowledge of SCCM and operations (installing applications, patch management)
- Prior experience in Remote Desktop support
- A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
- Should have good understanding of Microsoft Active Directory, DHCP and DNS
- Should have good understanding of user profile management
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(Required - Nice to have)
- Awareness of latest technologies and trends
- Knowledge of agile methodologies
- Must have the ability to identify and instill industry best practices .
English, German, Multilingual for Romania
Soft skills
- Proven Customer Service skills
- Excellent written and oral communication
- Create deep client impact
- Execution excellence
The role is expected to carry out following function/activities as part of this job.
- Provides expert judgment and analysis for the design, development and implementation of desktop systems.
- Analyzes requirements to ensure the system meets performance needs.
- Ensures that all systems are working at optimal levels and offers support to application development team regarding new technologies and system requirements.
- Maintains, repairs, and troubleshoots desktop hardware and software packages.
- Assists with desktop/laptop images including updates, patches and performance/process enhancements.
- Has the ability to script, test and deploy automated desktop solutions.
- Provide level2/3 desktop/ laptop break-fix support
- Responsible for writing documentation to describe existing and new environments, technologies, and enhancements.
- Assists with the testing and selection of non-server computing hardware to be used within the enterprise.
- Assists with the design and maintenance of new images for desktops.
- Works with outside vendors as requested for incident resolution and to stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
- Assists with writing, testing, and installing packages for software upgrades/patches.
- Serves as a top tier desktop support.
- Work with offshore teams.