Desktop Administrator

Infosys is seeking a Desktop Administrator. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:

• Candidate can be located Anywhere in USA This position may require travel in the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of Information Technology experience.
• Evaluate user requests and requirements and recommend effective IT hardware technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Assist with administering corporate infrastructure including Active Directory, Email, and various computer management applications
• Perform advanced troubleshooting, system upgrades and replacements for employees IT needs
• Troubleshoot, repair, and maintain software applications & infrastructure and perform root cause analysis.
• Provide advanced support for operating system drivers, software and firmware.
• Actively monitoring the ticket queue and managing requests through to completion. Manage escalations from team members.
• Perform housekeeping on IT rooms, setup and installation of Temporary training rooms / Office wide events - Expo's, Comms room patching.
• Supports Business changes - ensure involvement in early stages of planning.
• Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
• On-call - Participate in rotating schedule providing afterhours and weekend support may be required.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Shell scripting experience is a plus (Windows PowerShell, Perl, Windows cmd line)
• Working Knowledge of strategic platforms such as Microsoft, Networks and Security, WAN, LAN
• Proficiency in MS Office and related applications (Word, Excel, PowerPoint, Access, Visio, Project). Advanced skill in data manipulation or automation using Excel functionality.
• A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry is an added advantage.
• Experience with Service Now, Windows OS 10, 11 is a plus.
• Industry standard certifications a plus such as: (MCSA, A+, Network+, CCENT, CCT)
• Experience and desire to work in a Global delivery environment.

The job entails extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Estimated annual compensation range for this role will be as follows:
In CA / WA / NY / CO: $ 61,000 to $73,200
In Washington, DC: $ 61,700 to $66,200
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off