Infosys is seeking a Desktop Administrator. This role is responsible for the support and management of all desktop assets including end-user technology, voice equipment, mobile phones, and desktop peripherals. Ownership and implantation of IMAC requests. Prime point of contact for the IT move requests as well as escalation point of contact from L1 engineers. This role will be responsible for receiving, building, configuring, installing, moving, repairing, decommissioning and inventory management of end user assets.
Qualifications:
- Candidate must be located within commuting distance of New York, NY be willing to relocate to the area. This position may require travel in the US.
- Education-Non-Engineering degree
- • Hardware inventory management ensuring stock levels are constantly monitored.
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• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual power down - post desk checkouts (PC/monitors/mouse + keyboard/desk phone/headset/webcam).
• Supports hardware decommissioning events.
• Supports business moves / changes - ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of temporary training rooms / office wide events - expos.
• Comms room patching.
• Supports work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of continuous service improvement taking ownership of actions that deliver results.
• Perform basic troubleshooting, system upgrades and replacements for employees.
• Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Will be required to work outside Business Hours and participate in additional weekend work.
• Image/re-image computers, configure IP, phones and mobile phones.