Consultant - Product Support - Germany

Your role
As a Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required
• Be a critical member of the Global design, implementation team for OTM and Product Support team.
• Good Experience in understanding Customer Business Processes / Requirements and analyzing their feasibility with respect to OTM features and functionalities.
• Preparation of Business Process and Application-level mapping documents
• Configuring and demonstrating critical end-end business scenarios as part of Conference Room Pilot (CRP) sessions
• Assisting Technical team in translating the functional specifications into design specifications
• Configuration of various master entities and modelling of customer business requirements as per the application standards
• Suggesting innovative, cost and effort effective solution options for addressing various non-standard business requirements
• Preparing functional Test Cases and Scenario documents
• Experience in handling Migration projects and roll outs
• End-end Functional and Integration testing of various application modules and custom designed components
• Prepare mapping document to interface OTM system with EDI, WMS, Order Management, Planning and Financial systems of pilot and boundary applications
• Training end users on the application functionality/features and assisting them during User Acceptance Testing (UAT) phase.
• Providing Go-Live and post-implementation warranty support for resolving any business issues, in accordance with the agreed SLA terms
• Analyzing feasibility and impact of various Enhancements/Change Requirements (CRs) on existing configurations, before implementing the same

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.