ABOUT US
Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
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Role: - Associate HR
Location: - Sydney
Status - 6 months fixed term, extendable based on project requirement
NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.
HR Operations
The Associate HR plans, executes and monitors HR activities in an Employee life cycle from pre-joining to Exit management as per the defined guidelines, in order to ensure HR service delivery effectiveness.
Employee Assistance The Associate HR handles escalations if Executive / IBPO are unable to close. S/He will inform executive to update process documentation accordingly.
Hiring The Associate HR will be the point of contact for recruitment at the operational level to co-ordinate on panel requirements in order to follow corporate recruitment guidelines.
Employee Assimilation The Associate HR will execute activities as per the Unit-specific on-boarding and induction process. S/He will obtain feedback and collate metrics of assimilation and induction processes from new joinees in order to check the effectiveness of the on boarding process.
Deployment The Associate HR deploys new joinees as per the approved manpower plan of the unit, monitors the bench strength regularly and facilitates their deployment within and outside the unit. S/He handles the employee issues/queries of those on bench in order to manage the various resource deployment mechanisms effectively.
Performance Management The Associate HR will create a plan to execute the performance management areas and monitor and drive adherence to plan to ensure new joinee goal setting, appraisal process education, appraisal closures and taking escalations. S/He executes PIP process post appraisal at the DU/DC along with the PMs. S/He reports the status / progress of these areas and highlights areas of concern for corrective action; in order to ensure basics of performance management culture is maintained in the unit.
Compensation & benefits management The Associate HE will own and execute the data input piece in the sheet provided / system closure to corporate within timelines provided. S/He will address employee queries on policies and other C&B queries within defined serve central SLAs in order to be compliant with the timelines thereby ensuring accurate closure of the grievance.
Employee Development The Associate HR will report the status of ITP improvement in the MIS on a monthly basis to delivery. S/He will co-ordinate and coax delivery on numbers to be sent for each batch to improve need intervention percentage.
Employee engagement The Associate HR creates and executes the employee engagement and communication calendar as per the defined strategy / guidelines of the unit and corporate HR. S/He collects feedback and evaluates the success of the initiatives and weaves it in for future events, in order to effectively engage employees at work.
Employee governance and welfare The Associate HR will coordinate and execute the employee care program as per the plan assigned, handle employee emergencies at the DU level, address the grievance at the first level and escalate appropriately as required. S/He counsels employees and issues warning letters for low & medium sensitive issues in order to balance the employee relations within the unit and ensure timely roll out of the employee welfare activities.
Analytics and Reporting The Associate HR provides direction to executive HR in creating the workforce management dashboard, flags off areas of attention and publishes the report to stakeholders in order to ensure timely and useful reporting to business.
Client compliance The Associate HR will monitor the execution of compliance areas and flags of deviations, in order to take timely action of deviations in Client contracts.