User Experience Researcher

User Experience Research at IBM

User researchers working on IBM Cloud focus on uncovering and defining the user problems our teams need to solve as well as evaluating if proposed solutions solve these problems as intended. Based on a deep understanding of user needs, motivations, and behaviors, user researchers work with designers, product managers, and engineers to ensure that users find our solutions usable, valuable, and compelling.

Your role and responsibilities

As a UX Researcher, you'll be an essential member of a cross-functional team consisting of design, research, product management, and engineering, working together on an IBM Cloud product. You will use your knowledge of research methodologies, design thinking, analysis and synthesis skills, while having a lot of opportunities to learn, build your network, and grow as a researcher. In this role you'll join IBM Studios Budapest, a local team of more than 20 designers and 5 researchers committed to helping each other do great work. Our teams work in a hybrid environment, that is, you will be expected to spend 2-3 days in the office to collaborate with local team mates, learn from each other, and be part of an engaged design community.

As a member of the IBM user experience research community, you will join an established and impactful team of user researchers that are responsible for leading and driving user-centered research initiatives. This is a role where you will have the opportunity to demonstrate impact and influence for product roadmaps.

Responsibilities include:

• Collaborate with designers, developers, and business stakeholders to define and validate business requirements
• Create UX research project timelines and plans and be responsible for completing research projects from start to finish
• Understand what stakeholders assumptions & expectations are for UX research projects
• Design, run and complete research studies to
• manage analytics data and improve our tracking of ux metrics (including but not limited to UMUX-lite, OSAT, Amplitude)
• create survey templates and best practices for quantitative research
• gather feedback on design concepts, prototypes, and other elements of the product you are supporting
• collect and understand user needs, validate assumptions, and be part of the design process as the representative of our end user
• Identify future improvements via user feedback
• Share findings and insights from UX research projects with cross-functional teams
• Take part in the user research community, learning from and helping others with continuous feedback in a positive culture where we encourage experimentation, trust, creativity, and fun

Required education

Master's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Strong verbal, written communication, and storytelling skills in English
• Competent user researcher with experience in different research methodologies, understanding benefits and limitations of various research practices,
• Experience in quantitative data collection and analysis, the ability to understand, interpret and present data based research studies
• Ability to deliver a research project from start to finish on a timely manner with proper stakeholder management
• Experience managing projects involving cross-functional teams
• Detail oriented and self motivated to work independently on a variety of tasks
• Familiarity with technology, understanding how digital technology can change user behavior, and the challenges and opportunities of this evolving industry

Preferred technical and professional experience

• 2-5 years of experience as a user researcher, demonstrating the application of different user research methodologies in a business environment
• Experience with agile digital product development
• Experience with research tools: collaboration, participant management, data analysis & presentation
• Basic understanding of Cloud technology
• Familiarity with Design Thinking methods and framework

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.