Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
We are looking for a Technical Support Professional to join the IBM Data and AI product Support team. This team of highly skilled and motivated individuals provide technical support to IBM clients on Data and AI products. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the development lab to correct identified product defects. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem solving effort including any interaction with the client. Sharing knowledge and expertise with the team and also the clients, such as writing technotes, blogging in social media, etc.

• 2-3 years of technical experience working with Linux/Unix systems
• Experience with docker and running dockerized applications
• Knowledge of Red Hat OpenShift technology
• Strong problem solving skills
• Strong communication and customer relationship management skills
• Ability to work in a dynamic fast pasted environment and continuously learn
• Work an alternative work week (Tuesday - Saturday or Sunday - Thursday)
• Participate in weekend pager duty rotation
• Bachelor's degree or equivalent in Computer Science, Computer Engineering, or related field

• Knowledge of microservice's architecture and container orchestration
• Advanced Linux Skills
• Storage Skills (NFS,ODF,OCS)
• Cloud Computing Experience with AWS, Azure or IBM Cloud
• Database Skills (EDB, DB2, Oracle, MySQL)