Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Sustainability Software are looking for Technical Support Professional to work from Bangalore (India) with the IBM Order Management System (OMS) Product Support team.

This team of highly skilled and motivated individuals provide technical support to IBM clients. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the Services, Development and SRE teams to correct identified product issues. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem-solving effort including any interaction with the client. Sharing knowledge and expertise with the team and the clients, such as writing technotes, blogging in social media, etc.

• A successful individual for this role should possess:
• Strong communication Skills, both written and verbal.
• Self-driven and a desire to continually learn
• Strong analytical and problem-solving thinking including ability to troubleshoot issues with Java core, diagnostic logs, Database and JMS/MQ
• Desire to work in a customer facing role, on a rotational shift model basis, participation in on-call/production-down support rotation.
• Knowledge of Java / JEE, Databases and Network

• Troubleshooting skills in Database (Oracle, DB2)
• Knowledge in Agile development process
• Familiarity with Containers (eg, Dockers) and Kubernetes. Knowledge on RedHat
• OpenShift/AWS will be an added advantage.
  Core Java / JEE, Python or any programming language proficiency.