Introduction
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. Thomas J. Watson said it best: "Good design is good business." Design is an essential profession-an imperative thread-interwoven through the various functions and segments of the business. Design is a driver of improved outcomes, contributing to business value for our clients and for IBM. Our designers work to create experiences that work together, work the same, and work for our clients. IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and independence throughout the design process and seek understanding of strategic goals to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and an influence for good in the world. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
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Your role and responsibilities
Are you a Content Designer with a passion for transforming functions and information into visually compelling and desirable experiences? We are seeking a talented individual experienced in communicating intent and meaning through user documentation that inspires action. As a problem-solving enthusiast, you bring an ownership mindset and a clear perspective to your work. This role offers you the opportunity to showcase strategic guidance, technical curiosity, and unwavering tenacity. Responsibilities: User-Centric Content Design: Interpret research insights and build an understanding of the subject matter to design for user needs and market resonance. Nuanced Communication through Design Elements: Communicate intent and meaning through nuanced use of color, tone, layout, composition, imagery, typography, interactions, and motion. Translating Information into Compelling Technical Documentation: Translate information into forms that make it compelling, easier to understand, and actionable. Collaboration in Agile Environment: Collaborate with cross-disciplinary teams of product managers, engineers, and designers in an agile environment to define strategies and inspire the creation of best-in-class design patterns. Team Culture Cultivation: Foster a healthy, collaborative, and trusting team culture. Feel comfortable giving and receiving feedback and asking for direction when needed. Additional Responsibilities (for Senior or Leadership Role): Workload Management: Scope workload and plan for timely delivery of design projects. Work with multiple stakeholders to recognize opportunities for improving team processes and optimizing the use of time and resources. Strategic Implementation: Define and implement strategies to accomplish the design vision and mission, communicating effectively across the organization.
Required education
None
Preferred education
Master's Degree
Required technical and professional expertise
• Excellent writing skills with strong research skills.
• Excellent verbal and written communication skills.
• Ability to work independently, with a strong sense of responsibility and commitment to teamwork.
• A volunteer spirit with a 'we succeed as a team' attitude.
• Ability to work in an agile environment with dynamic schedules and priorities.
• Ability to solve challenging problems and think of new ways to deliver better content to our client.
Preferred technical and professional experience
• Markup languages (such as DITA XML), Markdown, HTML) and authoring tools (Oxygen)
• Creating topic-based information that meets audience requirements
• Embedded user assistance
• Agile or continuous delivery development environment
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.