Introduction
A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.
Thomas J. Watson said it best: "Good design is good business."
IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and independence throughout the design process and seek understanding of strategic goals to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and an influence for good in the world. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
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Your role and responsibilities
Are you a Content Designer with a passion for transforming functions and information into consumable documentation? We are seeking a talented individual experienced in communicating intent and meaning through documentation that inspire the user. As a problem-solving enthusiast, you bring an ownership mindset and a clear perspective to your work. This role offers you the opportunity to showcase strategic guidance, technical curiosity, and unwavering tenacity.
Responsibilities:
Technical Content Professional: Interpret research insights and build an understanding of the subject matter.
Translating Information into Compelling Visuals: Translate information into visual forms that make it compelling, easier to understand, and actionable.
Unified Visual Experiences: Design visual experiences that unify user and market insights while adhering to IBM's brand/design language.
Collaboration in Agile Environment: Collaborate with cross-disciplinary teams of product managers, engineers, and designers in an agile environment to define strategies.
Team Culture Cultivation: Foster a healthy, collaborative, and trusting team culture. Feel comfortable giving and receiving feedback and asking for direction when needed.
Additional Responsibilities: Workload Management: Scope workload and plan for timely delivery of documentation.
Work with multiple stakeholders to recognize opportunities for improving team processes and optimizing the use of time and resources.
Strategic Implementation: Define and implement strategies to accomplish the vision and mission, communicating effectively across the organization.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- 7-12 years' experience developing customer-facing technical documentation in English language.
- Strong English language communication skills (written and verbal)
- Strong user-level knowledge of writing tools and methodologies like DITA or any other markup language.
- Foundational understanding of UX design and research.
Proficiency with Microsoft Office products and Adobe Acrobat.
Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
Experience and familiarity with Topic writing styles and approaches
Experience with content management databases
* Experience in creating diagrams and graphics
Preferred technical and professional experience
- Master's Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.
- Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate
- Excellent teaming skills for collaboration across multiple development teams
- Strong analytical problem determination/solving skills
- Experience writing content for complex systems.
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.