Introduction
Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered high-quality content through a collaborative partnership with the Design community, playing a key role in customer loyalty and IBM's profitability? You'll design, develop, and publish technical product content, (e.g. embedded in the UI, messages, product & API documentation, multimedia and more) with a focus on clarity, accuracy, and other characteristics of quality information. As we strive for great user experiences, we need great technical content professionals building those experiences.
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What is an Apprenticeship?
IBM Apprenticeship Program, which lasts approximately 12 months, is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally-recognized credential from the DOL.
During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM.
Who you Are
An apprenticeship is about learning. We're seeking candidates who have the following requirements, but we know you're just getting your career started, and we're committed to helping you learn and grow. If you've had some experience with coding or development and creating some form of technical content in the past, you're exactly the type of candidate we're looking for....
- Drive and eagerness to learn
- Strong problem solving and communication skills
- Able to work independently and take initiative, as well as work collaboratively and contribute to an agile team environment
- Some knowledge or experience in ONE or more of the following:
- Ability to write accurate, clear, and concise content for a global audience.
- Ability to Design, develop, edit, and produce accurate and effective technical documentation.
- Design Thinking
- Ability to use and contribute to shared source repositories such as GitHub
- Agile principles
- Experience with HTML, XML or DITA tagging languages
As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship. Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands-on application with your project teams. You'll complete milestones along the way, earning digital credentials to validate your skills, and will come back together with other apprentices to participate in on-going training and development focused on your professional and technical skills.
As a Technical Content Professional Apprentice at IBM, you'll work as part of a larger team of experienced Technical Content Professionals and mentors in an interactive, collaborative environment. You'll learn the fundamentals of content development, content architecture, publication testing, agile principles, IBM Design Thinking, DevOps and continuous delivery. You will also learn how to synthesize product information, while collaborating with the Design community, to create a variety of modern, user-centric customer-facing information deliverables and will build the skills to grow your career as a Technical Content Professional. Best of all, you are a contributing member of your team, putting forward ideas, taking on responsibilities and making choices about how you get the job done just like any other IBMer.
This position is not eligible for visa sponsorship. No relocation is available for this position.
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Required Technical and Professional Expertise
- Ability to understand technical concepts and write accurate, clear, and concise content.
- Willingness to complete the requirements of the apprenticeship program.
Preferred Technical and Professional Expertise
None