Introduction
Working in IBM Cloud gives you the platform to learn, develop and utilize your skills everyday by working on the latest cloud related technology products and services. You'll be working in an environment where we understand how we can thrive best when we play to our strengths. That's why developing our people is key to our success, the door is always open for those ready to advance their career.
Curiosity and courageous thinking are both vital when working in IBM Cloud, as we continue our dedication in guaranteeing that we are at the forefront of cloud technology. Our renowned legacy means we are leading the way in everything from analytics and security through to unmatched hardware & software designs. We provide our clients with the full end-to-end transformation as we build IBM's next generation cloud platform which is focused around delivering performance and predictability at a global scale.IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
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Your role and responsibilities
As a Site Reliability Engineer Intern, you will play a crucial role in supporting, maintaining, and operationally improving the cloud infrastructure. Working closely with various teams, your focus will be on ensuring the health and reliability of production and test systems. Your proactive approach will be essential in responding promptly to issues and alerts, contributing to the development of new capabilities, and collaborating with other SRE teams and program managers to deliver mission-critical services to the market.
Key Duties:
24x7 System Monitoring: Monitor the health of production and test systems around the clock, ensuring continuous reliability.
Rapid Issue Response: Respond promptly to production issues and alerts, providing swift resolution and maintaining system availability.
Capability Development: Support the development of new and existing capabilities for compute, storage, and network services.
Collaborative Partnership: Partner with other SRE teams and program managers, contributing to the seamless delivery of mission-critical services to the market.
Automation Execution: Execute changes in the production environment through automation, ensuring efficiency and minimizing downtime.
Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.
Integration Planning: Work with support and development teams to identify and resolve issues. Discuss and plan integration tasks to enhance overall system performance.
Required education
High School Diploma/GED
Preferred education
None
Required technical and professional expertise
Currently pursuing a university degree with a history of academic success in careers such as: Computer Engineering, Systems Engineering, Software Engineering or other related careers;
Availability of time to do internships;
Knowledge of Python or other programming languages;
Knowledge of the English language;
System Monitoring and Troubleshooting: knowledge in monitoring/observability, issue response, and troubleshooting for optimal system performance;
Automation Proficiency: knowledge in automation for production environment changes,streamlining processes for efficiency, and reducing toil;
Linux: Knowledge of Linux operating systems;
*Operation and Support Experience: Understanding in handling day-to-day operations, alert management, incident support, migration tasks, and break-fix support.
Preferred technical and professional experience
Knowledge of:
• Kubernetes/OpenShift: knowledge or experience of Kubernetes/OpenShift
environments.
• Automation/Scripting: knowledge or experience of Ansible, Python, Terraform, and CI/CD tools such as Jenkins, IBM Continuous Delivery, ArgoCD.
• Monitoring/Observability: knowledge or experience crafting alerts and dashboards using tools such as Instana, New Relic, Grafana/Prometheus.
• DBA: Interest or experience configuring and maintaining SQL, NoSQL, and data streaming technologies (e.g. PostgreSQL, CouchDB, Redis, Kafka, Spark, etc.)
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.