IT Customer Engineering Intern (Voluntary, Non OJT)

Job Description

Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Equinix Digital Services is looking for an Intern to join our Customer Engineering team. As a Customer Engineer Intern, you will be a member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform.

You will job shadow our Customer Engineer to assist our customers, helping to accelerate their efforts to build solutions on top of Equinix Digital Services

The ideal candidate should have infrastructure background as well as comfort and interest in cloud-native technologies. You will join a collaborative, global and cross-functional organization that includes all aspects of customer engagement and management.

What You'll Do:

• Be responsible for providing technical support to Equinix Digital Services customers through a variety of platforms such as
  • Email / tickets
  • Live chat
  • Private and public Slack channels
• Responsibility for queue sanitation, ticket triaging, troubleshooting and resolution.
• Observe and help with incident management protocols.
• Follow-up with customers and relevant stakeholders throughout Equinix Digital Services.
• Ensure familiarity with all aspects of the Equinix Digital Services platform.
• Constantly expand your knowledge of common use cases and deployments.
• Understand and practice with Equinix Digital Service's API.
• Provide relevant details to sales, account, product, and operations teams.

Who you are:

• On track to graduate with Bachelor in 2026
• Residing in Metro Manila
• You have a background in (and passion for) physical and cloud infrastructure.
• You enjoy helping people succeed and finding solutions to difficult technical challenges.
• Prior experience with Linux and Networking.
• You are familiar with different DevOps tools such as Ansible and Terraform.
• You are familiar with various public and hybrid clouds (AWS, GCP, Openstack)
• You are familiar with incident management.
• Weekday work schedule

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.