Introduction
Working in IBM Cloud gives you the platform to learn, develop and utilize your skills everyday by working on the latest cloud related technology products and services. You'll be working in an environment where we understand how we can thrive best when we play to our strengths. That's why developing our people is key to our success, the door is always open for those ready to advance their career.
Curiosity and courageous thinking are both vital when working in IBM Cloud, as we continue our dedication in guaranteeing that we are at the forefront of cloud technology. Our renowned legacy means we are leading the way in everything from analytics and security through to unmatched hardware & software designs. We provide our clients with the full end-to-end transformation as we build IBM's next generation cloud platform which is focused around delivering performance and predictability at a global scale.
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IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
As an Site reliability Engineer for the CIO Hybrid Cloud Z Platform & Strategy Team you will be responsible to support MIddleware (CICS, IMS, DB2) in z/OS mainframe environment.
The candidate must have experience with current versions of the product in the market an d understand the tools and applications for infrastructure support.
In addition to daily steady state support, the professional should have focus in innovation, like automation of repetitive tasks.
The work will be performed in the Agile model, in a cooperative environment, interfacing with global teams.
You will maintain, support and help to enhance the multi-technology monitoring and automated remediation systems which support all IBM's internal applications and systems.
You'll have the opportunity to identify points of improvement in technical processes and propose new ways to do it through automation, help our customer to resolve their pain points and, through co-creation, define solutions that allow improving the efficiency of their operations.
Your primary responsibilities include:
- Provide technical support using problem determination skills and identification of the source of the problem;
- Use technical and negotiation skills in collaboration with other operations/support organizations to prioritize and diagnose problems through to resolution;
- Recommend and implement optimization and automation for technical support tools, procedures and processes and implement new tools;
- Providing training and mentoring to other team members.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
• The professional should demonstrate deep knowledge of IMS in z/OS mainframe environment, be able to solve complex problems and have living experience in installation, configuration, high availability, root cause analysis, performance tuning, and security & compliance activities.• Good communication, teamwork, interest in learning new technologies.• Experience in working with global teams, with people from several locations.• Autonomy to work without supervision, targeting to achieve agreed-upon goals and with innovative mindset.• Fluent in English, both written and spoken.• Availability to 24x7 support, according to business needs.
Preferred technical and professional experience
- Strong Db2 system support background on installing Db2 product, apply ptf, upgrade for version 12 function levels;
- Be used to work on business as usual requests and incident and change management;
- Be used to run and resolve health check reports to maintain security integrity;
- Experience in another technology (DB2, IMS, WAS or MQ) is a plus;
- Zowe
- Ansible for z/OS
- DevOps
- Machine Learning.
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.