Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
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Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
- Provides development and maintenance related support for ServiceNow tool implementation and customization.
- Expected to have knowledge and/or experience in business and technical skills related to specific module/s of ServiceNow and various scripting languages (e.g. JavaScript), plus knowledge in Service Now low code/no code called the NOW platform.
- Designs and develops customized reports while applying code level changes in ServiceNow environment in order to develop tailored views.
- Able to implementing different ServiceNow modules and customize as needed.
Required Technical and Professional Expertise
- Must Have skills More than 5 yrs supporting implementation, administration, configuration, and development of ServiceNow at least 3 yrs of experience in HRSD.
- Good communication skills and ability to work as part of a team.
- Proficiency in scripting including JavaScript, CSS, HTML, Angular and experience in REST API integration is a must.
- Solid understanding creating Business Rules, ACLs, Client Scripts, UI Policies, UI Macros, UI Scripts, Catalog Forms, etc.
- ServiceNow Service Portal Implementation and Customization; with ServiceNow CSM module, including portal customization, and knowledge management.
- Flow Designer including creating flows for integrations.
Preferred Technical and Professional Expertise
- Has experience in ServiceNow development.
- Good communication skills and ability to work as part of a team.
- Proficiency in scripting including JavaScript, CSS, HTML, Angular and experience in REST API integration is a must.
- Solid understanding creating Business Rules, ACLs, Client Scripts, UI Policies, UI Macros, UI Scripts, Catalog Forms, etc.
- Flow Designer including creating flows for integrations.