We are looking for a dedicated and detail-oriented ServiceNow Developer to be part of our team.
In this role, you will be tasked with overseeing the applications within our ServiceNow enterprise instances. You will be solving complex issues, testing new capabilities, and ensuring system compliance through regular upgrades and updates.
This position offers hybrid setup with the flexibility to work from any location in Latvia, whether it's your home or our office in Riga.
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Responsibilities
- Oversee the support queue, guaranteeing prompt incident responses
- Evaluate new upgrades and features within the ServiceNow platform
- Ensure the maintenance, availability, performance, and reliability of the ServiceNow platform
- Work with cross-functional teams to determine, prioritize and address operational issues
- Address and secure any system vulnerabilities
- Frequently update plugins, patches, and systems for enhancement
- Partner with a global community of engineers
- Develop and execute comprehensive documentation for users and admins, outlining the best practices, standards, and guidelines for configuration, customizations, and maintenance on ServiceNow
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- At least 4 years of experience in ServiceNow operations or a similar role
- Strong communication and collaboration skills to work effectively with stakeholders and cross-functional teams
- Proficiency in ServiceNow administration, including the configuration and maintenance of modules such as Incident Management, Problem Management, Change Management, etc
- Experience in managing and troubleshooting ServiceNow workflows, business rules, SLAs, and notifications
- Strong knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
- Detail-oriented and methodical, with the ability to balance multiple assignments simultaneously
- Familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
- English B2 and above
- Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
- Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
- World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
- Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
- GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
- Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
- Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga
- Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more
About EPAM
EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.
With offices in 55+ countries, EPAM has grown in Latvia to over 150+ talented innovators in 3 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us.