Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. We assure that all of the applications and systems businesses rely on are always on and perform cost effectively to deliver the best possible user experience.
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IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
Senior z/OS Infrastructure Performance consultants at IBM support pre-sales, post-sales and consulting activities for the IBM Z IntelliMagic Vision for z/OS performance analysis software solution. The particular roles and responsibilities will vary depending on the individual's skills and the business requirements at any particular time.
ESSENTIAL DUTIES, RESPONSIBLITIES & OUTCOMES:
In support of sales cycles: Conduct technical aspects of discovery calls, conduct software demonstrations, lead technical aspects of software Proof of Concepts, support all technical aspects of the pre-sales processes
Support the data collection process and/or installation of software for onsite or SaaS implementations
Provide technical account ownership to assigned accounts support all technical aspects of the account.
Provide performance analysis of z/OS Systems, DB2, CICS, MQ, WAS, TCP/IP, Disk, Replication or Tape
Consult with assigned prospects and customers to determine performance requirements, processes, analysis, make recommendations, etc.
Work with the development teams to communicate assigned customer and prospect requirements
Provide level 2-3 product technical support for assigned customers as needed
Provide technical marketing content as assigned such as white papers, webinars and technical blogs
Pro-actively identify potential performance issues
Identify z/OS Systems efficiency opportunities as required per contract
Develop remediation plans to address performance issues
Train customers on IntelliMagic products and performance best practices
Create product installation guides, white papers, and contribute to technical blogs
* Work with the larger team to creatively solve technical and process related challenges in support of customer requirements.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
• 10+ years of experience with performance analysis using RMF and SMF data for key areas of the z/OS infrastructure
• Knowledge of RMF and SMF performance record types and data collection processes
• Knowledge of z/OS Systems, Disk, Tape, Network TCP/IP, zOS Connect, MQ, DB2, CICS
• Excellent written and oral communication
• Listening effectively
• Problem solving
• Deductive and inductive reasoning
• Customer service
Preferred technical and professional experience
n/a
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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