Introduction
The team your are joining consults with customers to leverage our unique AIOps solutions to provide meaningful insight into the performance of hardware, middleware, and applications in IBM Z environments. IBM Z IntelliMagic Vision for z/OS empowers mainframe sites to prevent service disruptions before they occur and utilize measurement data insights to lower costs and optimize business applications.
Your Role and Responsibilities
PURPOSE:
Senior z/OS Infrastructure Performance consultants at IBM support pre-sales, post-sales and consulting activities for the IBM Z IntelliMagic Vision for z/OS performance analysis software solution. The particular roles and responsibilities will vary depending on the individual's skills and the business requirements at any particular time..
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ESSENTIAL DUTIES, RESPONSIBLITIES & OUTCOMES:
• In support of sales cycles: Conduct technical aspects of discovery calls, conduct software demonstrations, lead technical aspects of software Proof of Concepts, support all technical aspects of the pre-sales processes
• Support the data collection process and/or installation of software for onsite or SaaS implementations
• Provide technical account ownership to assigned accounts support all technical aspects of the account.
• Provide performance analysis of z/OS Systems, DB2, CICS, MQ, WAS, TCP/IP, Disk, Replication or Tape
Consult with assigned prospects and customers to determine performance requirements, processes, analysis, make recommendations, etc.
• Work with the development teams to communicate assigned customer and prospect requirements
• Provide level 2-3 product technical support for assigned customers as needed
• Provide technical marketing content as assigned such as white papers, webinars and technical blogs
• Pro-actively identify potential performance issues
• Identify z/OS Systems efficiency opportunities as required per contract
• Develop remediation plans to address performance issues
• Train customers on IntelliMagic products and performance best practices
• Create product installation guides, white papers, and contribute to technical blogs
• Work with the larger team to creatively solve technical and process related challenges in support of customer requirements.
Required Technical and Professional Expertise
• 10+ years of experience with performance analysis using RMF and SMF data for key areas of the z/OS infrastructure
• Knowledge of RMF and SMF performance record types and data collection processes
• Knowledge of z/OS Systems, Disk, Tape, Network TCP/IP, zOS Connect, MQ, DB2, CICS
• Excellent written and oral communication
• Listening effectively
• Problem solving
• Deductive and inductive reasoning
• Customer service
Preferred Technical and Professional Expertise
N/A