Introduction
As Senior Payroll Specialist, depending on the specifics of the assigned countries, you will be responsible for:
● Executing end to end payroll processing and any additional payroll processes for smaller entities in big countries
● As well as the corresponding customer service
Your role will include close collaboration with the customer, payroll stakeholders and third party providers.
People successful in this role demonstrate payroll knowledge, ability to perform the tasks in compliance with existing procedures, high customer focus, excellent communication skills and proactiveness
Your role and responsibilities
Payroll Operations:
→ Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements
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→ Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
→ Ensure the timeliness and accuracy of end-to-end payroll processing
→ Partner with the customer's stakeholders to resolve any issues related to payroll inputs
→ Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues
→ Process payroll payments in the bank system including any controls and initiate the treasury release
→ Monitor the status of payroll payments and handle the rejections
→ Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third party provider
→ Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities
→ Execute the process of electronic payslips handling
→ Report the status of payroll activities in a timely and accurate manner and communicate any risks to payroll processing or deadlines in accordance with escalation paths
→ Support year end processes or any other country specific processes not related to monthly payroll runs
→ Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
→ Request DTP updates if required
Payroll Customer Service:
→ Deliver the highest quality of response to customers through our service desk by demonstration of your process knowledge, respect for the customer and accountability in the provision of answers
→ by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer's employees, the customer or third parties
→ Actively take part in any activities focused on continuous improvement of customer service
→ Execute all activities in compliance with existing procedures
→ Ensure helpdesk scenarios are up to date
General:
→ Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
→ Act as back-up for team members and/or additional functions as assigned by supervisor
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
previous experience in HR or payroll operations (2-3 years on independent position in payroll preferred)
→ curiosity and need to understand both the details and the context
→ quick learner with a desire for continuous improvement
→ sense of ownership of assigned tasks
→ fluent command of English that enables clear and concise communication
→ fluent command of German language that allows for fluent payroll related communication
→ excellent organization and management of own work
→ ability to coordinate the execution of payroll cycle
→ accuracy and attention to details
→ ability to cope with different situations, different requirements, uncertainty and pressure of time
→ attitude to view problems as issues to be solved rather than obstacles
→ good knowledge and practice in using MS Office
Preferred technical and professional experience
→ knowledge of German payroll / tax system
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OTHER RELEVANT JOB DETAILS
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