Security Account Manager

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

This role is responsible for ensuring that security services meet the agreed-upon IBM contract scope with clients, supervising the delivery in a daily bassis. In addition is responsible quality standards, prioritize and manage operational requirements, and adress operational issues.

The Security Account Manager acts as the bridge between IBM and client ensuring that services are delivered effectively, issues are addressed promptly, and continuous improvements are made to the service offering.

This role should have experience leading cybersecurity services teams, Security Operations Centers (SOC) and working with third-party vendors.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

- Service Delivery Management: Ability to oversee and manage the end-to-end service delivery of security services, ensuring that all aspects of the service are effectively executed.

- Performance Metrics & Reporting: Ability to track, analyze, and report on service performance metrics, including security operations KPIs, SLAs, and customer satisfaction metrics.

- Skilled in generating regular service reports.

- Vendor Management: Experience working with third-party vendors and partners, including managing relationships, coordinating service delivery, and ensuring vendors meet their contractual obligations.

Preferred technical and professional experience

- Client Relationship Management: Excellent communication and interpersonal skills to work with clients, understand their needs, and ensure their satisfaction.

- Ability to communicate complex technical information in a way that is understandable for non-technical stakeholders.

- Leadership and Influence:Ability to lead teams, influence decision-making, and guide clients and internal teams in the right direction while ensuring that service quality is maintained

- Security Knowledge & Practices: Strong understanding of IT security concepts, frameworks, and best practices (e.g., NIST, ISO 27001, CIS, etc.). Familiarity with security technologies such as firewalls, intrusion detection systems (IDS), anti-virus, encryption, SIEM (Security Information and Event Management), endpoint protection, etc.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

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