Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product Engineering provides support to Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies. Responsibilities of this role include using a number of problem reporting tools such as Rational ClearQuest and Salesforce. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).