Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities
- Send out the vendor registration invitations from dedicated client platform
- Contact and follow up with vendors by means of email or calls
- Enter the vendor data into client procurement platform on behalf of the vendor
- Provide support in new supplier registrations or extensions
- You will provide support in new supplier setups or extensions and interface with clients and suppliers on payment issues
- Keep track of project status
- Receive help requests from the client and suppliers, provide support in designated language(s), follow call quality standards to conduct call, provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours
- If question, provide 'how do I' (walk through) application or status support
- If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact
- Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is accurately documented
- Consult knowledge database, teamroom for guidance in responding to client's questions
- Review requisition requirements, perform requisition verification
- Work efficiently with requester/client and suppliers for additional information or any questions
- Interface with clients and suppliers on payment issues
- Ensure audit readiness of all purchasing documents
- Work with Supply manager and management
- Working knowledge of SAP Ariba
- You will review requisition requirements, enforce category directives and approve for automated purchase order generation or create order manually
- Knowledge of all client specific processes and procedures
- You will act as subject matter expert in end to end purchasing processes
- You will liaise with requesters/suppliers/category managers for additional information or any questions
- You will provide guidance for client specific processes and procedures, including the procurement policy and the execution of category strategies
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Required education
High School Diploma/GED
Required technical and professional expertise
- Strong communication skills and fluency in English
- Team player attitude with attention to detail and quality driven approach
- Strong time management and prioritization skills
- Skills to ensure high client and stakeholder satisfaction
- Demonstrated understanding of how to translate business requirements into Procurement operations or specifications with best value and customer service in mind
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.