Network Site Reliability Engineer (SRE)

Your role and responsibilities

• Incident Management & Escalations - Handle and resolve escalations from teams and monitoring tools, managing service-affecting network issues and coordinating response efforts during critical incidents.

• Network Troubleshooting & Issue Resolution - Diagnose, isolate, and correct network problems, including routing protocols, firewalls, VPNs, BGP, load balancing, and hardware failures.

• Network Maintenance & Upgrades - Plan, schedule, and implement network maintenance, including software upgrades, hardware replacements, and infrastructure changes.

• Security & Compliance - Implement and maintain network security best practices, including firewalls, IDS/IPS, and Zero Trust. Manage access controls, encryption, and segmentation strategies. Monitor security logs and respond to incidents using SIEM tools. Ensure compliance with frameworks like NIST, CIS, ISO 27001, and SOC 2.

• Vendor & Provider Coordination - Collaborate with network infrastructure providers and hardware vendors to identify and address service disruptions and device failures.

• Documentation & Performance Optimization - Create network connectivity diagrams and documentation, analyze network performance, and implement optimizations to improve efficiency.

• Effective Communication & Customer Service - Communicate technical information clearly to both technical and non-technical audiences while maintaining high-quality customer service.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Working knowledge of the following network protocols/technologies:

• BGP, MPLS, OSPF and related protocols.
• Working knowledge of Cloud environments: IBM, Azure, AWS, or Google.
• Experience with direct connect and direct link implementations.
• Other skills:
  • High Availability Technologies: HSRP, VRRP, VPC.
  • Scripting Languages: Python, Perl, Bash, or Go.
  • Operating Systems: Linux, BSD, Ubuntu, Window.
  • Advanced Configuration of Fortigate, Juniper, Cisco, Palo Alto, or Vyatta devices.
  • Knowledge in containerized networking solutions: Docker, Kubernetes, or Calico.
  • Strong troubleshooting experience.

Preferred technical and professional experience

• Knowledge of networking concepts with relevant vendor certifications (JNCIP, CCNP).

• Knowledge of security concepts with relevant vendor certifications (NSE 5, NSE 6, CCNP Security, JNCIP-SEC)

• Web Application Firewall (WAF) knowledge.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

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